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Complaints relating to a request for information

How complaints and appeals are managed

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Contact Us

External Response Manager
Information Management
Civil Aviation Authority
Aviation House
Beehive Ring Road
Crawley
West Sussex
RH6 0YR

Email: infoservices@caa.co.uk

Close Contact Us

If you have reason to complain about any aspects of the processing of an information request, or the way we have handled your personal information, please email foi.requests@caa.co.uk.

Internal Review process

The CAA has a formal internal review process for dealing with appeals or complaints in connection with requests under the Freedom of Information Act 2000 or Environmental Information Regulations 2004.

A nominated and impartial CAA Manager will review your complaint and provide you with a written response, normally within 20 working days.

Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.

News from UK Civil Aviation Authority

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  2. Regulator’s accessibility assistance report highlights progress made by most UK airports but finds three airports need improvement
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  3. Groundbreaking roadmap for aircraft of the future released
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