The CAA's Consumer Strategy articulates its commitment to consumers and explain how we uphold consumer rights and embed the consumer interest across the organisation.
The Board of the UK Civil Aviation Authority is committed to improving outcomes for consumers.
We’ve long set out our goal to make sure that passengers are at the heart of every decision we make alongside ensuring the sector meets the highest safety and security standards.
Our Consumer Strategy sets a new standard for transparency, accountability and passenger-centric commitments, as we strive to uphold consumer choice, value and fair treatment.
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