In a time of rapid technological advancement, the aviation and aerospace industry is no exception to the demand for innovative payment solutions that provide seamless, secure, and efficient transactions.
At the UK Civil Aviation Authority, we’re rolling out a new payment system to make payments easier for customers.
This new system will transform transactions to improve security, service and efficiency whilst ensuring the security of any payments made.
Improved customer service
Payment system changes means an improved customer journey when completing PDF application forms. The new service will enable customers completing a PDF application form to:
- Submit and Pay for their application when a simple fee structure applies, using the Gov Pay service
- Submit their application when a calculated fee applies, with a subsequent email or text link to complete payment using Link Pay+
The changes also apply to ad-hoc payments.
For example, in an instance where a customer wishes to add more aircraft to a display request and pays by credit/debit card.
To ensure smooth operation of our new payment systems, we’ve began a phased launch this month covering payments related to aircraft registration and certification, organisation approvals, licensing assessment and flight crew licencing.
We plan a full roll-out planned across the organisation by the end of the year to further improve the experience for our customers.
Q: I have a customer portal account but can’t remember my username, how do I find this out?
A: You can get this emailed to you by following the steps here.
Q: I have a customer portal account but can’t remember my password, how do I find this out?
A: You can get this reset by following the steps here.
Q: My applications often require multiple supporting documents, is there a limit on the number of attachments that can be uploaded? Is there a size limit per attachment and in total?
A: The size limit is 25MB, per attachment, and there is an allowance for the relevant number of supporting attachments to be uploaded with each application.
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