It is possible that only 50% of UK ground handling related errors are currently reported to the
CAA through their Mandatory Occurrence Reporting (MOR) scheme.
The study of human factors is central to the CAA’s safety regulation approach. The Human Factors Subgroup (HFS) was
developed to investigate and address human factors in ground handling, including ensuring that
there is an open reporting culture across the ground handling discipline with a view to increase
Feedback from the ground handling industry shows that the present culture frequently apportions
blame, which in turn discourages the reporting of incidents. Therefore, the cause of the incident
is often not identified or addressed. This could lead to a re-occurrence of the incident and also
contribute to unreported ground damage events.
Just Culture statement created and agreed by GHOST
"A just culture is one that is fair and encourages open reporting of accidents and incidents.
However, deliberate harm and wilful damaging behaviour is not tolerated. Everyone is supported in
the reporting of accident and incidents."
The CAA is aware that ground handling incidents are significantly under-reported, due to a lack
of awareness of what is mandatory to report to the CAA. As a result, the CAA and GHOST have
developed a booklet ‘Guide to ground safety reporting’ aimed at your front line supervisors. It is
a supplement to CAP 382 and highlights what types of incidents, accidents and near misses are
reportable under the MOR Scheme by law.
This guide can be used as an opportunity to re-iterate the importance of reporting to internal
systems as well as to the MOR scheme.
The HFS has produced an ‘off the shelf’ internal ‘Just Culture’ campaign for airports/ground
service providers to use to promote an open reporting culture within the workplace.
The campaign will help to raise awareness of Just Culture amongst staff and stakeholders and
promote an open reporting culture with the overall aim of improving safety for industry and
All requests for design files and material should be sent to email@example.com. Links to online material are on our GHOST page.
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