References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more
The UK CAA’s
Consumer and Markets Group will, in the event of the failure of ATOL holder,
contact the appointed Insolvency Practitioner/Administrator or Liquidator to
obtain its booking data. The booking data may contain all information you
supplied at the time of booking. This may include your name, postal and/or
email address, telephone number and details of any special requests or
assistance required. This data may be used for the purpose of arranging
repatriation and claims management.
The processing of
your personal data during repatriation and claims management is necessary for
the purposes of our, or our third party’s, legitimate interests and does not
affect your fundamental rights and freedoms as a data subject. We only use your
data in ways you would reasonably expect.
We need to share
your claims/booking data with external auditors and the contracted claims
processing agencies for the purpose of audit and processing refund claims after
the failure of an ATOL company. All of our contracted claims agencies are based
in the UK.
We currently work
with the following claims agencies:
Services Ltd”. The “CEGA
Group” is part of the “Charles Taylor Group” of companies.
Insurance Solutions Limited”. Please note that “Protect Claims” is a trading
style of “Rightpath Insurance Solutions Limited”.
If we utilise new
or different claims agencies we will always reflect the change in this privacy
claims agencies require your contact details to communicate with you throughout
the claims process. This will often be by email. In the event that the claims
portal in unavailable we will send a form to you by email or post.
It is not uncommon
for a claims agency to ask you to submit further information by email
throughout the claims process. The claims agencies may require you to confirm
booking data, including any payment details, to perform a refund. You may be
asked to submit proof of booking and payments made. To counter any attempts of
fraudulent activity, we may ask you to provide proof of identity.
We retain your
personal information for 7 years after the failure of the ATOL company. The
data is held for compliance and audit purposes. Claims data is also kept to
defend possible future legal claims in cases such as fraud. However, we can
delete information that would not be relevant to such a claim. Personal data is
always deleted when such a claim can no longer arise.
You may submit an
enquiry or make a complaint by emailing FOI.firstname.lastname@example.org. Further rights as a data subject can be found here. Contact details of the CAA’s Data
Protection Officer can be found here. You have a right to complain to the
ICO about the CAA’s processing of personal data. Access to
our General privacy notice can be found here.
notice was updated on 20 July 2020 and
is subject to change.
Read all @UK_CAA
UK Civil Aviation Authority launches consultation on ATOL protection
29 April, 2021
ATOL SPRING 2021 RENEWALS
6 April, 2021
ATOL announces extension of protection for refund credit notes
23 October, 2020
Read all News
13 May, 2021
International Civil Aviation Day
7 December, 2020
International Day of Persons with Disabilities
1 December, 2020
Read All Blogs