The UK CAA’s
Consumer and Markets Group will, in the event of the failure of ATOL holder,
contact the appointed Insolvency Practitioner/Administrator or Liquidator to
obtain its booking data. The booking data may contain your personal
details including your name, postal and/or email address, telephone number and
details of your booking. This data may be used for the purpose of
arranging repatriation and claims management.
The processing of
your personal data is necessary for the purposes of our, or our third party’s,
legitimate interests and does not affect your fundamental rights and freedoms
as a data subject.
We need to share
your claims/booking data with external auditors and the contracted claims
processing agencies for the purpose of audit and processing refund claims after
the failure of an ATOL company.
We need to share
your name and email address with external claims agencies, based in the UK,
for the purpose of sending your claim form.
In some cases the
system used to send claim forms is provided by Mailchimp. This is a registered
trademark of The Rocket Science Group and they use your name and email address to provide services to us.
servers located in the United States of America, which is outside of the EU,
and the CAA has ensured that there are adequate safeguards in place to secure
your information. You may ask us for
more details about our claims agencies by contacting Claims@caa.co.uk.
We retain your
personal information for 7 years after the failure of the ATOL company. The
data is held for compliance and audit purposes.
may withdraw consent at any time, submit an enquiry or make a complaint by
emailing FOI.firstname.lastname@example.org. Further rights as a data subject can be found here. Contact details of the CAA’s Data Protection Officer can be found here. You have a right to complain to the ICO about the CAA’s processing of personal data. Access to our General privacy notice can be found here.
This privacy notice was updated on 21 May 2019 and is
subject to change.
Read all @UK_CAA
UK Civil Aviation Authority looks to widen scope for assistance dogs on flights
29 October, 2019
ATOL announces completion of renewals process following deadline extension
28 October, 2019
Thomas Cook claims website update
8 October, 2019
Read all News
Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension
3 December, 2018
Planning your next holiday abroad?
10 April, 2018
Passengers with hidden disabilities
8 December, 2016
Read All Blogs