A public safety concern would usually be a result of having been involved in or witnessed an incident, or becoming aware of an issue that has or could affect aviation safety and has the potential to cause, or actually has lead to, harm to the public.
It can sometimes be difficult to decide what constitutes a public safety concern. Safety concerns should not be confused with a personal grievance or complaint that does not have the potential to cause harm to the general public.
It is important to report a safety concern in a timely manner in order that the issue can be addressed as soon as possible.
In the first instance you should submit your report by email to firstname.lastname@example.org or see other ways to contact us by post. Sometimes people feel more comfortable reporting their concerns in confidence or wish to be afforded a level of protection and report anonymously, and this can be done under our whistleblowing policy.
It is helpful for us to have as much information as possible to determine how to handle a concern and in some cases how it should be investigated.
Air passengers with a disability are legally entitled to assistance at airports & airlines. To get the right suppor… https://t.co/lQMLhocbIC
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