The main purpose of the CAA’s enforcement role is to protect consumers and the public by encouraging compliance with rules applicable to
civil aviation and to deter non-compliance.
As outlined in our Regulatory Enforcement Policy, some
enforcement actions will be published, primarily to provide a transparent mechanism by which consumers and the public can be informed about
the actions we have taken, and to provide a wider deterrent for non-compliance. The general principles for the types of actions we
will publish are contained within the Appendix to the Policy.
The CAA has civil powers to take enforcement action in relation to a range of passenger rights legislation and general consumer law.
These powers come from Part 8 of the Enterprise Act 2002, and the CAA can seek undertakings from businesses that require them to comply
with the law. If undertakings are not provided, or are breached, the CAA can seek an Enforcement Order from the Court.
Our approach to prioritising our work is set out in our Prioritisation
We provide more detailed information on our consumer enforcement policy in our Guidance on Consumer Enforcement document.
The Civil Aviation Authority is tasked by the Department for Transport to investigate and prosecute breaches of aviation safety rules
and some aviation related consumer protection and health and safety requirements.
It is in the public interest that those who comply with aviation rules have confidence that those rules are enforced.
Prosecution is one means by which the CAA ensures that the aviation rules for which it is responsible are properly observed and
The CAA prosecutes both companies and individuals for breaches of the legislation it is tasked with enforcing. Investigations into
alleged breaches of the law are carried out by the Investigations & Enforcement Team, in accordance with our Code of Practice.
We are aware that #JetAirways has suspended all flights today.
Passenger advice for UK consumers is available on t… https://t.co/63gfy0y98l
19 hours ago
RT @ATOLprotected: Searching for a last minute #Easter holiday deal? Look beyond the price with our top tips for booking:
🏖️ Check for #AT…
23 hours ago
We're hiring! We've got an opening for an Internal Communications Manager on a 9-12 month FTC.
We're looking for s… https://t.co/Dn2cehCUA4
Read all @UK_CAA
Passenger Rights: Boeing 737 Max
12 March, 2019
Boeing 737 MAX Aircraft
12 March, 2019
Advice to UK consumers on British Midland Regional Limited (FlyBMI) suspending operations
16 February, 2019
Read all News
Girls in aviation day
22 October, 2018
Tackling crime and improving safety
4 October, 2018
Planning your next holiday abroad?
10 April, 2018
Read All Blogs