- ATOL protected travel company Mert Selim Ltd trading as Gezinet London and Parade Travel has stopped trading with immediate effect.
- All future holiday bookings with the company are now cancelled.
- CAA are making arrangements to provide full refunds for all ATOL protected customers.
The UK Civil Aviation Authority (CAA) has stepped in to support holidaymakers who were booked to travel with Mert Selim Ltd (ATOL 11071) after the company, based in N16, North London, ceased trading earlier today.
Customers of Gezinet London and Parade Travel, which traded under Mert Selim Ltd's ATOL are also affected. Unfortunately for customers, all future holidays booked with the company have now been cancelled. However, as the company was part of the CAA's ATOL scheme, customers with ATOL protected holiday bookings will be able to claim a full refund for their trip. Consumers should check the ATOL website www.atol.org.uk for further information on how to claim.
There are not believed to be any customers currently overseas.
Andy Cohen, Head of ATOL at the CAA, said:
“We understand this will be concerning news for anyone who has booked to travel with the company. However, the ATOL scheme exists for exactly this kind of situation and we are making immediate arrangements so all ATOL protected customers can claim full refunds as quickly as possible.
“So while this situation is very disappointing for the customers affected, it is also a timely reminder of the importance of remembering to check for ATOL protection when booking holidays. By making sure you receive an ATOL certificate when you book, you have peace of mind you will not lose your money or have to make your own way home - even if your travel company stops trading.”
For media enquiries contact the CAA Press Office on 00 44 (0)207 453 6030 or firstname.lastname@example.org. You can also follow the CAA on Twitter @UK_CAA.
Notes to editors
The Civil Aviation Authority (CAA) is the UK's specialist aviation regulator. Its regulatory activities range from making sure that the aviation industry meets the highest technical and operational safety standards to preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency.
The ATOL scheme covers the traditional package holiday, some individual flights and holidays known by the industry as 'Flight-Plus'. A 'Flight-Plus' booking is one that includes a flight plus accommodation and/or car hire, so long as these separate parts of the holiday are requested within a day of each other.
The Air Travel Trust (ATT) is the primary source of funding when an ATOL holder fails. It is administered on behalf of the ATT by the Civil Aviation Authority (CAA).