The first week of the Civil Aviation Authority's flying programme has completed over 400 flights and returned almost 80,000 people to the UK. Over 72 per cent of the 110,000 Monarch customers overseas at the time of administration are now back in the UK with more than 98 per cent arriving on the same day as their original flight.
In week two of the flying programme, the CAA will make arrangements for a further 30,000 passengers to return to the UK. However, additional complexities in the second week will require the CAA to bring together passengers from a number of smaller flights onto one larger aircraft. This will mean that more passengers are likely to return to a different UK airport than their original flight, where coach transfers will be provided ensuring that everyone gets back to where they need to be.
Richard Moriarty, CAA Group Director of Consumers and Markets, said:
“It is really important that anyone planning to travel on one of our flights checks the website - monarch.caa.co.uk - where their flight details will be confirmed.
“Although nobody will be asked to fly to the UK before the day of their original flight, some will be asked to head to the airport a few hours earlier than their original check-in time as some of our flights will be departing earlier.
“All of the details will be confirmed on the website so please keep checking and not less than 24 hours before your original departure time.”
The CAA continues to work around the clock, in conjunction with the Government, to deliver the replacement flying programme. Additional logistical plans have been implemented to ensure all passengers are transferred to their original departure airport should they be flown to a different UK location as part of the flight consolidation in week two. More than 260 coaches are involved in this operation.
For ATOL protected Monarch customers with future bookings, the CAA has announced that claims forms will be distributed this week. These forms will be emailed directly to customers or to their travel agent and will be settled within 28 days of being submitted, subject to the correct information being provided.
On Monday 9 October, day eight of the flying programme, the CAA plans to operate 38 flights, bringing over 5,500 people back to the UK.
Flying Programme Analysis
DAY SEVEN - Sunday 8 2017
WEEK ONE TOTALS
|Passengers back in the UK
|Number of aircraft in fleet
|Number of calls to the call centre
|Unique visitors to monarch.caa.co.uk
|Page views on monarch.caa.co.uk
|Number of international airports flown to/from
The CAA will be providing regular updates as our flying programme develops.
Notes for editors
- All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators to the business, which has resulted in the company ceasing to trade.
- Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk. Once their new flight details have been confirmed, we recommend that customers aim to arrive at check-in three hours in advance of their new flight time as check-in is likely to take longer than normal.
- Customers will not be able to request to fly back to the UK earlier than the date of their original flight with Monarch. The vast majority of customers' new flights will be at the same time or later than their original booking, so they should continue to enjoy the rest of their holiday.
- Monarch customers who haven't yet started their holidays should check whether they have an ATOL certificate for their booking. Customers holding an ATOL certificate issued by Monarch should check monarch.caa.co.uk for more information about how to claim a refund for their flights or holidays. Customers holding an ATOL certificate issued by another travel agent or tour operator should check with whoever they booked their holiday or flights with, for more information about what happens next.
- Customers whose future travel is not protected by ATOL should check with their travel insurer, or - depending on how they paid for their holiday - their credit card or debit card issuer, in the first instance.
- The CAA's dedicated 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) is available to provide additional assistance to customers.
- The CAA is the UK's specialist aviation regulator. It ensures the aviation industry meets the highest safety standards; protects consumers by making sure they have choice and value and are treated fairly; drives improvements in airlines and airports' environmental performance and ensures industry manages security risks effectively.
- ATOL is the UK's holiday financial protection scheme and costs £2.50 per protected customer. It stands for Air Travel Organiser's Licence and by law every UK-based travel company that sells air holidays has to have an ATOL licence.
- Previously, the largest ATOL company to stop trading was XL Leisure Group in 2008, which had 43,000 people abroad at the time of the administration.
- People who've booked ATOL protected holidays will be protected by the scheme. That means passengers already abroad will be flown home at no extra cost and will be able to claim for certain expenses they incur as a result of this administration. ATOL protected passengers yet to travel will receive a full refund.
- More information about the ATOL scheme is available from www.packpeaceofmind.co.uk
- Follow the CAA on Twitter @UK_CAA and like ATOL on Facebook at www.facebook.com/atolprotected.
For further information contact the CAA Press Office on:
0333 103 6000