• COVID-19

  • We have implemented the following temporary changes to our personnel licensing service: 

    • The over-the-counter licensing service at Aviation House is currently closed until further notice. This includes any applications, certification of documents, surrendering licenses or document drop-off and collection.


    • All applicants are now required to apply via our electronic application methods (CAA online platform, eLicensing or email documents to licenceapplications@caa.co.uk), and submit certified copies of documents. Submitting a postal application or original documentation will result in delays in both processing and despatching your documents. 


    • During this period, please note that the time to process applications may take longer than usual while we adjust our processes and deal with a large number of requests at the same time.


    • Applicants who have misplaced or invalidated their licence are reminded that they are not covered by ORS4 No.1354 and will therefore be required to apply for a replacement licence. 

    Please note that this advice may be revised at short notice. Thank you for your ongoing support and patience.


    The CAA has published the following exemptions to support the industry through the COVID-19 outbreak:

    • ORS4 No 1352 - Part 147 Exemption for Basic Training Schools against the 90% Attendance Requirement

    • ORS4 No 1353 - Theoretical Knowledge Examination Completion Period as required by Commission Regulation (EU) 1178/2011 as amended

    • ORS4 No 1354 - Extension of Validity Periods for Licences, Ratings and Certificates of Aircrew, Instructors, Examiners, Aircraft Maintenance Licence Holders and Air Traffic Controllers

    • ORS4 No 1355 - Exemption in respect of the requirement to carry the original EASA Airworthiness Review Certificate onboard the aircraft during all flights

    • ORS4 No 1356 - BCAR Section L Licence validity extension
  • What to expect from us

    When your application arrives with the CAA, it will undergo a desk-based assessment from a Flight Crew Licensing Officer or Assistant. Following an acceptable assessment your licence will be processed, signed and despatched.

    We will contact you in writing if we have any queries regarding your application and may keep your application pending while the additional requirements are met. Please note that applications will only be pended for 30 days before cancellation, where no response is received.

    An assessment and fee may be charged if the CAA rejects your application for not meeting all of the requirements. This will also be applied if you choose to cancel your application..

    Processing time

    We are currently working within the published service levels of 10 working days for all applications types. Where an application is pended, the working days to process the application will be counted from the date of receipt of the requested additional information. 

    Requesting an expedite

    If your application is urgent, you can request that we expedite it. However, we will only expedite applications in extreme circumstances. All other applications will be processed in strict date order.
    Expedite requests must be submitted in writing to customerservices@caa.co.uk  and must be submitted by your ATO or employer. We will not accept any expedite requests over the phone or directly from an applicant.