Information from the CAAread more
There are various laws that are designed to protect consumers and which apply to businesses who make available air travel. Some of these can be accessed here:
The ORS 3 includes information that is required to be published by the ATOL and ATT Regulations, including: the format of the ATOL Certificate, the required wording for Agency Agreements, the ATOL and Accredited Body Standard Terms and Exemptions from the need to ATOL and ATT Regulations.
Our ATOL Policy and Regulations documents provide information on different aspects of the ATOL scheme, including our criteria for assessing Fitness and Finances.
We have also published, with the OFT, advice on the requirements of consumer law which are applicable to the sale and advertising of flights and holidays: CAP1014 & CAP1015
The main purpose of the CAA’s enforcement role is to protect consumers and the public by encouraging compliance with rules applicable to civil aviation and to deter non-compliance. In most cases we take an educational and advisory role, but on occasions we will have to act, which may include prosecuting a business or individual.
More on our approach towards the enforcement of the ATOL Regulations can be found here.
More on our enforcement of consumer law can be found here.
More on our role in enforcement and prosecutions can be found here.
Travel businesses reminded to submit accurate ATOL applications before deadline: https://t.co/dWfdFR3ppq #ATOL #TravelIndustry
2 months ago
Read all @UK_CAA
Latest Civil Aviation Authority review finds passengers still concerned about paying extra to sit together
27 October, 2018
Advice to UK consumers on Cobalt Air ceasing operations
18 October, 2018
Airlines given guidance on assisting passengers with hidden disabilities
15 October, 2018
Read all News
Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension
3 December, 2018
Planning your next holiday abroad?
10 April, 2018
Passengers with hidden disabilities
8 December, 2016
Read All Blogs