• The CAA is responsible for enforcing the ATOL Regulations that stand behind the ATOL scheme. In most cases we take an educational and advisory role, but on occasions we will have to take action which may lead to a person or business being prosecuted.

    Our enforcement actions are guided by the ATOL enforcement policy.

    We give advice on all aspects of the ATOL Regulations, and are able to answer queries from both ATOL holders and other air travel businesses. We can also give advice about the ATOL Regulations and the ATOL scheme to trade bodies, financial and legal businesses and institutions, and to other regulators and enforcement authorities.

    Advice for your travel business

    The ATOL Compliance give advice on:

    • Advertising air travel
    • Accepting bookings and payments and issuing consumers' documents
    • Other regulations that can apply to the advertising and sale of air travel

    PROFiT anti fraud group

    PROFiT is a coalition of travel industry partners working together to eliminate fraud in the travel industry. The aim of the group is to give confidence to consumers when booking holidays by giving advice and by highlighting potential pitfalls.

    By introducing simple steps within your organisation you can help to protect your business and the consumers that book with you.

    Visit the PROFiT website for more information: www.profit.uk.com.

    Contact ATOL enforcement

    Please contact ATOL Enforcement using the following EMail Address: enforcement@caa.co.uk. Please note that the immediacy provided by the email system does not imply an immediate response. However, we will seek to deal with your message as soon as possible.

    Before submitting an enquiry, it is vital to us that you ensure the answer you seek is not contained within the general and specific information hosted on this site. All enquires will be treated in confidence.