Showing 1 to 10 of 201 results
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Special assistance problems
Resolving special assistance problems if they arrive while you travel
If you’re a passenger with a disability or reduced mobility you are legally entitled to support, commonly known as ‘Special Assistance’, when travelling by air.
Last updated: 30 January 2025
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Accessing special assistance at the airport
Information for passengers with disabilities and reduced mobility
If you need extra help at in the airport, including during security searches, airport special assistance desks can provide identification (lanyards, badges etc.) to people with hidden disabilities.
Last updated: 30 January 2025
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Arranging special assistance
Information for passengers with disabilities or reduced mobility
You may be asked about about special assistance during the booking process but this isn't standard practice so you may need to make a request.
Last updated: 30 January 2025
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Special assistance
Travelling with a disability or reduced mobility
Last updated: 26 February 2025
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Accessing special assistance on your flight
Information for passengers with disabilities and reduced mobility
If you require assistance of this kind you may need to travel with a carer.
Last updated: 22 January 2025
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Passengers with disabilities and reduced mobility
Information about your rights and how to access special assistance
Your right to special assistance is stipulated in UK law and applies when: You fly on any airline from a UK airport You fly on an EU or UK registered airline to an UK airport You fly from outside of the UK or EU to the EU on a UK carrier Passengers who want special assistance should aim to give their airline 48 hours notice of the help they require.
Last updated: 20 May 2024
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Regulator urges consumers to brush up on their passenger rights ahead of the August Bank Holiday
Passengers are being reminded of what they are entitled to if their flight is delayed or cancelled, the importance of booking ahead if special assistance is needed and to be aware of baggage and liquid allowances.
01:48 Well, this is the airline's responsibility as well. 01:52 You'll be compensated depending on the value of any affected luggage. 01:56 If your baggage is delayed, you should be reimbursed for any essential items you need in the interim. 02:01 If you require special assistance during travel, you should let your airline know at least 48 hours prior to departing and give yourself plenty of time at the airport. 02:11 You'll find staff assistance points in the airport to help those with reduced mobility on their journeys. 02:16 If you've complained to an airline and aren't happy with the response, you can contact the appropriate Alternative Dispute Resolution service. 02:23 Or if an airline isn't signed up to an ADR service, you can escalate your complaint straight to our Passenger Advice and Complaints team. 02:31 Those are just a few key essentials to keep in mind on your next trip. 02:34 But you can find more details over on our website today.
Last updated: 23 August 2024
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At the airport
From check-in to security
If you require assistance because you are disabled or have reduced mobility, consider arriving earlier at the airport to give you more time to request support, check-in and pass through security.
Last updated: 23 April 2025
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Know Before You Go
Top tips for your next holiday
If you require special assistance during travel, you should let your airline know at least 48 hours prior to departing and give yourself plenty of time at the airport.
Last updated: 10 April 2025
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Planning your flight
Essential considerations when booking travel
Special assistance If you’re a passenger with reduced mobility you are legally entitled to support, commonly known as ‘special assistance’, when travelling by air.
Last updated: 23 April 2025