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Arranging special assistance

Information for passengers with disabilities or reduced mobility.


Accessing special assistance on your flight

Information for passengers with disabilities and reduced mobility.


Accessing special assistance at the airport | Passengers

Information for passengers with disabilities and reduced mobility.

Accessing special assistance at the airport Accessing special assistance at the airport | UK Civil Aviation Authority Accessing special assistance at the airport Information for passengers with disabilities


Arranging special assistance | Passengers

Information for passengers with disabilities or reduced mobility.

Arranging special assistance Arranging special assistance | UK Civil Aviation Authority Arranging special assistance Information for passengers with disabilities or reduced mobility. When should I


Accessing special assistance on your flight | Passengers

Information for passengers with disabilities and reduced mobility.

Accessing special assistance on your flight Accessing special assistance on your flight | UK Civil Aviation Authority Accessing special assistance on your flight Information for passengers with disabilities


Airlines given guidance on assisting passengers with hidden disabilities | Our work

CAA guidelines follows similar work with UK airports

special assistance at the point of booking. Share information about a passenger's assistance needs within Airlines given guidance on assisting passengers with hidden disabilities published new industry guidance on assisting passengers with hidden disabilities. The guidance to airlines


Air passengers with disabilities: Access your rights! | Our work

With January the busiest time of year for booking holidays, we highlight the free assistance available to air passengers with disabilities


entitled to this support, commonly known as special assistance. Special assistance can cover: your journey of this special assistance, passengers should provide airports and airlines at least 48-hour notice, ahead special assistance, and what sort of assistance you require or any seating preferences you have. You can


Special assistance guidance from airports and airlines | Passengers

Information published by UK airports and major airlines flying from the UK

Special assistance guidance from airports and airlines Special assistance guidance from airports and airlines | UK Civil Aviation Authority Special assistance guidance from airports and airlines Information published


CAA has final sleigh on allowing Santa Claus drone deliveries this Christmas | Our work

The CAA has issued Father Christmas special permissions to use drones to deliver presents down the chimney should he deem it too unsafe to do it himself.

2020-12-24 CAA issues Father Christmas special permissions    There's Ho Ho Hope for all presents to be delivered this Christmas as CAA grants Santa special permissions the nation's presents. Father Christmas will be issued with a special exemption to fly a drone beyond


New CAA powers strengthen rights of air passengers with disability or reduced mobility | Our work

The rights of air passengers who either have a disability or reduced mobility are at the heart of two new sets of CAA legal powers.

and airports to improve the quality of 'special assistance' information available on their websites. Following asked that websites include a helpline number, so passengers can pre-arrange special assistance and have entitle air passengers with a disability and people with reduced mobility (PRM) to special assistance when


New CAA guidelines: Making air travel more accessible for passengers with hidden disabilities | Our work

New guidance on how airports should support people with hidden disabilities including dementia, autism, mental health problems and sensory impairment

in providing 'special assistance' to any person with a disability or reduced mobility, which includes those improvements to their special assistance service and we will publish a report on the changes made next year special assistance when travelling by air and this may include help when travelling through an airport


UK aviation encouraging more people with a disability to fly but four airports told they must improve | Our work

Numbers of UK passengers with a disability travelling by air grows by more than two thirds since 2010 #AccessToAir

policy. The passengers with disabilities are legally entitled to free special assistance when travelling (CAA) has today published a report that assesses the top 30 UK airports on the quality of assistance service where assistance is well organised and delays are minimal.  However, East Midlands, Exeter


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