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UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

If you have had a claim for compensation or reimbursement rejected by an airline, don’t give up. There are other avenues for you to take forward your claim and help you receive what EU law entitles you to.

Are you sure your claim is valid?

Pursuing a claim takes time and effort, so it’s a good idea to revisit your rights and make sure you believe your claim is valid. In particular,  check the rules on extraordinary circumstances.

Learn about your rights when flights are disrupted

How to escalate your complaint

Some airlines and airports are members of alternative dispute resolution bodies (ADR). Some of these bodies have been approved by us for providing a high standard of dispute resolution for consumer disputes stemming from a contract for aviation services; others will have been approved by other EU Member States.

If the airline that has rejected your claim is not a member of an ADR scheme, and you are satisfied that you have a valid claim then the CAA can help to argue your case.

Your other options

If the ADR body or CAA cannot help with your claim, or you wish to pursue a different course of action, you could take your airline to court.

Learn about taking your complaint to court