We use necessary cookies to make our website work. We'd also like to use optional analytics cookies to help us improve it.
For more information, please read our cookie policy.

UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings below, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

If you have had a claim for compensation or reimbursement rejected by an airline, don’t give up. There are other avenues for you to take forward your claim and help you receive what EU law entitles you to.

Are you sure your claim is valid?

Pursuing a claim takes time and effort, so it’s a good idea to revisit your rights and make sure you believe your claim is valid. In particular,  check the rules on extraordinary circumstances.

Learn about your rights when flights are disrupted

How to escalate your complaint

Some airlines and airports are members of alternative dispute resolution bodies (ADR). Some of these bodies have been approved by us for providing a high standard of dispute resolution for consumer disputes stemming from a contract for aviation services; others will have been approved by other EU Member States.

If the airline that has rejected your claim is not a member of an ADR scheme, and you are satisfied that you have a valid claim then the CAA can help to argue your case.

Your other options

If the ADR body or CAA cannot help with your claim, or you wish to pursue a different course of action, you could take your airline to court.

Learn about taking your complaint to court

Provide page feedback

Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.

Fields marked with an asterisk (*) are required.

Latest from UK Civil Aviation Authority

  1. UK Civil Aviation Authority update on ATOL Reform consultation
  2. 2022 quarter one flight data
  3. Continued focus on change for GA Team

View all latest news