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UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

Airlines do their best to avoid disruption and delays to your journey. However, sometimes problems do occur. As a consumer you have important legal rights when the flight you are booked on is delayed, cancelled or when you are denied boarding.

This page explains your rights and what to do when your flight has been disrupted.

Does UK law apply to your flight?

Under UK law, you have important legal rights on many flights to, from or within the UK. The information on this page is only relevant to flights covered by UK law. To be covered, your flight must be either:

  • departing from an airport in the UK on any airline, or
  • arriving at an airport in the UK on an EU or UK airline; or
  • arriving at an airport in the EU on a UK airline.

You can check if UK law applies to your flight by viewing this document explaining how your entitlement changes dependent on specific criteria.

If your airline downgrades you to a lower class than the one you booked (for instance, economy instead of business), you are entitled to reimbursement of a percentage of the price for the flight on which you were downgraded.

The table below shows how this is calculated:

Length of journey Reimbursement
Up to 1500km 30% of the flight price
1500-3500km 50% of the flight price
More than 3500km 75% of the flight price

It is likely you will only receive a refund for the portion of your journey that was downgraded.