We use necessary cookies to make our website work. We'd also like to use optional analytics cookies to help us improve it.
For more information, please read our cookie policy.

UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings below, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

Airlines do their best to avoid disruption and delays to your journey. However, sometimes problems do occur. As a consumer you have important legal rights when the flight you are booked on is delayed, cancelled or when you are denied boarding.

This page explains your rights and what to do when your flight has been disrupted.

Does UK law apply to your flight?

Under UK law, you have important legal rights on many flights to, from or within the UK. The information on this page is only relevant to flights covered by UK law. To be covered, your flight must be either:

  • departing from an airport in the UK on any airline, or
  • arriving at an airport in the UK on an EU or UK airline; or
  • arriving at an airport in the EU on a UK airline.

You can check if UK law applies to your flight by viewing this document explaining how your entitlement changes dependent on specific criteria.

If your airline downgrades you to a lower class than the one you booked (for instance, economy instead of business), you are entitled to reimbursement of a percentage of the price for the flight on which you were downgraded.

The table below shows how this is calculated:

Length of journey Reimbursement
Up to 1500km 30% of the flight price
1500-3500km 50% of the flight price
More than 3500km 75% of the flight price

It is likely you will only receive a refund for the portion of your journey that was downgraded.

Provide page feedback

Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.

Fields marked with an asterisk (*) are required.

Latest from UK Civil Aviation Authority

  1. 2022 quarter one flight data
  2. Continued focus on change for GA Team
  3. Virtual aviation work experience partnership with Springpod

View all latest news