Eastern Airways, which operated regional services from airports across the United Kingdom, has suspended operations.
All Eastern Airways operated flights are now cancelled. Therefore, please do not go to the airport as flights will not be operating.
Eastern Airways customers are therefore urged to make their own alternative travel arrangements via other airlines, rail or coach operators.
Selina Chadha, Consumer & Markets Director at the UK Civil Aviation Authority, said:
“We urge passengers planning to fly with this airline not to go to the airport as all Eastern Airways flights are cancelled. Eastern Airways customers should visit the Civil Aviation Authority’s website for the latest information.”
Travel Support for Eastern Airways Staff and Customers
Following the suspension of Eastern Airways operations, London and North Eastern Railway (LNER), ScotRail, TransPennine Express (TPE), and Northern will offer free Standard Class travel to Eastern Airways staff and customers on Tuesday 28 and Wednesday 29 October, on suitable routes operated by each train company.
To access this support, affected individuals should present either an Eastern Airways employee ID, boarding pass, or flight confirmation to station staff.
Booked flight with credit or debit card
If you booked directly with Eastern Airways and paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information. Similarly, if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules.
If you purchased travel insurance that includes cover for scheduled airline failure, known as SAFI, you should contact your insurer. If you did not book directly with Eastern Airways and purchased your tickets through a third party, you should contact your booking or travel agent in the first instance.
Negative response letter
Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim through their card provider. Some card providers will ask for a negative response letter confirming the position. Passengers may also be able to make a claim against their travel insurer.
The negative response letter will be published shortly.
Direct booking with an airline
If you paid the airline directly by credit card you might be protected by Section 75 of the Consumer Credit Act 1974. You should check with your card issuer for further advice. You may have similar cover if you paid by Visa debit card and should check with your bank.
Booked through an Airline Ticket Agent
If you booked your ticket through an airline ticket agent you should speak to the agent in the first instance; they may have provided travel insurance that includes Scheduled Airline Failure cover.
Scheduled Airline Failure Insurance (SAFI)
Some airlines and airline ticket agents will offer customers either a specific Scheduled Airline Failure Insurance (SAFI) policy or include similar protection within a broader travel insurance product. The type of protection provided may vary depending on the type of policy taken out. A policy may simply cover the cost of the original tickets purchased or any unused portion, or the additional cost of purchasing new flights, such as new tickets for travel back to the UK.