Responding to the Government’s proposals over consumer rights, Richard Moriarty, Chief Executive of the UK Civil Aviation Authority said: “We welcome the action from the government to improve the rights of air passengers. This consultation is a clear indication of the need to enhance our enforcement powers, and bring us in line with other regulators.
“The proposals will improve passenger rights and equip the Civil Aviation Authority with the appropriate tools to act swiftly and effectively for the benefit of consumers."
“The Alternative Dispute Resolution scheme has helped thousands consumers seek redress from their airline or airport, and we welcome the proposal to bring more airlines onto the scheme."
“We will respond to the consultation in the coming weeks.”
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