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There will be restrictions to airspace in and around London over the coming days. If passengers experience disruption to their journeys as a result of these restrictions there are rules in place to protect them. Airlines will do everything they can to give passengers as much notice and support as possible when this occurs.

Flight cancellation

If a flight is cancelled, the airline should ensure that passengers are offered alternative travel arrangements at the earliest opportunity or a full refund. This can include a new flight at a convenient date or a flight on another airline.  

Compensation is not normally payable where cancellations are caused by circumstances outside of the airlines control. It is the view of the Civil Aviation Authority that cancellations arising as a direct result of these airspace closures are likely to be considered extraordinary circumstances. As a result, we do not anticipate that compensation will be payable to consumers.

Flight delay

If a flight is delayed, airlines have an obligation to look after their passengers, which can include providing food and drink, as well as accommodation if people are delayed overnight.

Compensation is not normally payable where cancellations are caused by circumstances outside of the airlines control. It is the view of the Civil Aviation Authority that delays arising as a direct result of these airspace closures are likely to be considered extraordinary circumstances. As a result, we do not anticipate that compensation will be payable to consumers.

Your rights if your flight is delayed or cancelled can be found here.

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