Latest UK Aviation Consumer Survey shows decline in passenger satisfaction

Overall satisfaction has gradually fallen since Spring 2016

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Only use approved commercial drone users or you could be out of pocket – warns CAA

 If you are paying someone to fly a drone you must check that they have the necessary safety approval or you could be paying for an unsafe operator that probably won’t have any insurance if things go wrong, the UK Civil Aviation Authority (CAA) warned today.

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How late would you book?

ATOL survey reveals holiday booking habits of UK consumers

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Thousands more airline passengers are now receiving compensation thanks to Alternative Dispute Resolution

ADR has helped resolve more than 10 thousand passenger complaints in the first 12 months since it launched.

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New Chair of CAA Consumer Panel appointed

Former Consumer Affairs Minister, Jenny Willott, selected to chair the Consumer Panel

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Civil Aviation Authority response to Laser Misuse Bill

Statement from Chief Executive Andrew Haines on the Government Laser Misuse (Vehicles) Bill

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Consultation: CAA proposes guidelines for airlines on improving assistance to people with hidden disabilities

The UK Civil Aviation Authority is consulting on a new regulatory framework to ensure passengers with hidden disabilities get the assistance they need from airlines. 

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CAA flying programme ends as last flight lands at London Luton Airport

Almost 85 thousand people have been flown to the UK since the flying programme began on 2 October

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Flights depart the UK to bring home final passengers of CAA flying programme

20 flights are planned for today, returning 4,509 people to the UK

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CAA flying programme: Two days remain, 6,000 passengers still to return

The Civil Aviation Authority’s flying programme completed 18 flights during its 12th day of operation on Friday, returning a further 3,936 people to the UK.

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