Five major airlines face enforcement action for denying passengers compensation for delayed flights

The UK Civil Aviation Authority (CAA) has today launched enforcement action against five major airlines for denying passengers the compensation they are legally entitled to for delayed flights.

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New CAA guidelines: Making air travel more accessible for passengers with hidden disabilities

New guidance on how airports should support people with hidden disabilities including dementia, autism, mental health problems and sensory impairment

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CAA statement on sky's the limit campaign

Making the UK's airspace more efficient will decrease journey times for passengers and bring environmental benefits

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CAA statement on Monarch’s ATOL licences (12 October 2016)

A CAA spokesperson said: “The CAA has renewed Monarch's ATOL licences until the end of September 2017 following confirmation that all licence requirements have been met.

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CAA statement on the extension of Monarch ATOL licences (30 September 2016)

The CAA has granted Monarch a 12 day extension to its existing ATOL licences.  The extended licences will now expire at 23:59 on 12 October 2016.

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Advice on Galaxy Note 7 phones

  Passengers travelling with a Galaxy Note 7 are advised to carry it in hand baggage and ensure it remains switched off during flight.

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CAA-approved complaint bodies now available to help passengers with airline disputes

Passengers flying to and from the UK will now be able to get their complaints against an increasing number of airlines for delays, cancellations, lost baggage and services for passengers with reduced mobility resolved without the need to go to court.

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New CAA report rates airports on quality of assistance for passengers with a disability or reduced mobility

The quality of assistance airports provide to disabled people and those with reduced mobility is the focus of a new performance report by the UK Civil Aviation Authority. 

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CAA statement on lowcostholidays

CAA statement on lowcostholidays, which has ceased trading.

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Holiday habits: ‘returnerism’ widespread among UK holidaymakers

New research from ATOL has found that ‘returnerism’* is widespread among UK holidaymakers, with nearly a third of people (30 per cent) returning to the same holiday destination every single year.

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