Secure courier service
For security purposes and peace of mind we strongly recommend that you have your documents returned to you by secure courier. Courier delivery is both faster and enables tracking of your package in the event of non-receipt.
Where documents are to be sent overseas to a non-UK address, secure courier delivery is mandatory, and the applicable charge will be added to the cost of the applied for service. For postage to a UK address, you can indicate on the form whether you would like to use the service.
Charge
The Courier Service Charges are as follows:
|
UK |
£20.00 |
|
Europe |
£30.00 |
|
Worldwide |
£40.00 |
Conditions of carriage
For the conditions of carriage refer to the following:
The Royal Mail Special Delivery Service will only be used in the Scottish Highlands, Offshore Islands and Northern Ireland. This is because the delivery times are quicker than Courier Service.
Opting out of the service
Should you decide not to use the courier option, then all documents will be sent by Royal Mail Second Class post. If the documents sent by normal post fail to arrive at your postal address, we will only be able to re-issue the CAA issued documents, 15 working days after the original date of despatch from our office. A written request and secure courier fee will also be required prior to new documentation being despatched.
The CAA is not liable for any direct or consequential loss or delay caused by Royal Mail, and we are unable to provide any tracking information or recovery of missing documentation in the event of non-receipt.
Unless notice is provided to the CAA of non-receipt of a licence or certificate within 60 days of despatch, you will be required to apply for replacement documents.
Disclaimer
Note: The CAA is not liable for any direct or consequential loss or delay that is caused by the Secure Courier Service. Any damage to products received must be notified in writing to the CAA no later than 24 hours from the time of signing for the product(s). The damaged products(s) must be returned to the CAA no later than one week from the receipt and in return, CAA will reimburse the cost of postage. The CAA will assist with your claim from the secure courier service provider to recover your monetary loss. Such claims will be limited to the price of replacement product(s) in line with the courier terms and conditions.