Some airlines and airports are members of alternate dispute resolution bodies (ADR). Some of these bodies have been
approved by the CAA for providing a high standard of dispute resolution for consumer disputes stemming from a contract
for aviation services; others will have been approved by other EU Member States.
If you have been dissatisfied with the response of an airline or airport to your complaint, you should be sent
information on whether ADR is available in the airline/airport's final response. If you have not received a final
response in eight or more weeks, you may also be able to refer your complaint to the ADR body directly - check below
for whether your airline has agreed to participate in an ADR scheme, and for the contact details of the different
CAA-approved ADR bodies.
Please note that complaints covered include those related only to disability.
Telephone: +44 (0)20 3540 8063
Centre for Effective Dispute Resolution (CEDR)
International Dispute Resolution Centre
70 Fleet Street
Telephone: +44 (0)20 7536 6099
Fax: +44 (0)845 1308 117
Online form: https://soep-online.de/request-form-flight.html
Travel businesses reminded to submit accurate ATOL applications before deadline: https://t.co/dWfdFR3ppq #ATOL #TravelIndustry
one month ago
Read all @UK_CAA
Advice to UK consumers on Cobalt Air ceasing operations
18 October, 2018
Airlines given guidance on assisting passengers with hidden disabilities
15 October, 2018
Civil Aviation Authority statement on September 2018 ATOL renewals
1 October, 2018
Read all News
Planning your next holiday abroad?
10 April, 2018
Passengers with hidden disabilities
8 December, 2016
Holiday travel tips
7 December, 2016
Read All Blogs