Some airlines and airports are members of alternate dispute resolution bodies (ADR). Some of these bodies have been
approved by the CAA for providing a high standard of dispute resolution for consumer disputes stemming from a contract
for aviation services; others will have been approved by other EU Member States.
If you have been dissatisfied with the response of an airline or airport to your complaint, you should be sent
information on whether ADR is available in the airline/airport's final response. If you have not received a final
response in eight or more weeks, you may also be able to refer your complaint to the ADR body directly - check below
for whether your airline has agreed to participate in an ADR scheme, and for the contact details of the different
CAA-approved ADR bodies.
Please note that complaints covered include those related only to disability.
Telephone: +44 (0)20 3540 8063
Centre for Effective Dispute Resolution (CEDR)
International Dispute Resolution Centre
70 Fleet Street
Telephone: +44 (0)20 7536 6099
Fax: +44 (0)845 1308 117
Online form: https://soep-online.de/request-form-flight.html
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