Information from the CAAread more
Many journeys by air involve connecting flights. This is when you have to take more than one
flight to reach your destination. For instance, you might fly from Manchester to London, then from
London on to New York.
Under EU law, you may be entitled to compensation from your airline if you miss a connection. To
be covered by these rules, your flight must be either:
(Under this law, EU airports also include those in Iceland, Liechtenstein, Norway and
See the full country list
If your journey involves flights with airlines from different countries, it’s generally the
nationality of the airline at fault that determines your rights.
For instance, if a delay on your first flight causes you to miss your second, it’s the airline
operating the first flight that is responsible.
Your airline is only required to provide compensation if you are booked on a through ticket.
This means you have a single ticket and one reservation reference for your entire journey. The
cause of you missing your connection must also be within the airline’s control.
If you or your travel agent booked the flights separately, then you are not covered by these
In some circumstances you may be able to claim compensation for your missed connection.
This depends on how late you arrive at your final destination and what
caused the delay.
The rules about compensation when you miss a connection are the same as for any other flight
Learn about your rights for:
See what you should do if you’ve missed your connection.
I’ve missed my connection
Travel businesses reminded to submit accurate ATOL applications before deadline: https://t.co/dWfdFR3ppq #ATOL #TravelIndustry
2 months ago
Read all @UK_CAA
Latest Civil Aviation Authority review finds passengers still concerned about paying extra to sit together
27 October, 2018
Advice to UK consumers on Cobalt Air ceasing operations
18 October, 2018
Airlines given guidance on assisting passengers with hidden disabilities
15 October, 2018
Read all News
Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension
3 December, 2018
Planning your next holiday abroad?
10 April, 2018
Passengers with hidden disabilities
8 December, 2016
Read All Blogs