References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more
If you can be flexible on dates and times, your flights will probably be cheaper. Flights are
also likely to be cheaper the sooner you book. However, this may not always be the case with
Be aware of airlines that use the 24 hour clock when showing available flights. You may want to
travel at 2.30pm rather than 02:30am.
It is important to shop around to get the best deal on flights. Consider the extra charges that airlines may add to the
headline price for baggage and meals. With so much choice, it can be difficult to decide which is
the best flight for you. You can look at what airlines fly from the airport nearest to you by
visiting airport websites or price comparison sites. Some airlines do not appear on price
comparison websites so you may need to visit individual airline sites to view their flights.
Some airlines offer loyalty schemes for frequent flyers or use promotional codes for discounts
so look out for them.
Double-check the dates and times you want to book, and double-check the names you are booking in
are exactly the same as on the passenger's passport. It will usually cost to change the names on
tickets, and the times and dates of flights. Keep an eye out for, and read carefully, text messages
and emails from the airline as these may let you know schedule changes which could affect your
If the flights you are booking involve a connection between the legs of your flight, there are some things you should bear in mind.
Airline alliances are agreements between airlines which allow them to co-ordinate schedules and to collaborate on fares and marketing. They enable passengers to book one ticket which covers their flights with multiple airlines.
A code share is when tickets to one flight are sold by two or more airlines. The flight will have more than one flight code depending on who is operating it and who sold the ticket.
You should be made aware when you buy a ticket that your flight will be operated by another airline. This is important for a number of reasons, not least because you need to check in with the airline that is operating the flight, which may be different to the one that sold you the ticket.
Buying a ticket for a flight operated as a code share can affect which rights you have in cases of delays and cancellations. You can read more about your rights in the UK following a flight disruption.
In addition, you will need to know whose terms and conditions apply when you are travelling, the airline you booked with or the airline that is carrying you. You will need to know this as for example, the baggage allowance may vary. Ask your agent or airline before you book.
If you have booked to travel with a global airline, their website may have details of who they code share with.When booking flights, consider the following:
Some airlines may charge more to accept payment on a credit card, but using a credit card when
flights cost more than £100 each does give you some important protection under section 75 of the
Consumer Credit Act 1974. If things go wrong and if the airline is at fault, the credit card
company shares legal responsibility with the airline. This means the consumer also has a claim
against the credit card company for any losses. It should also mean you can claim for airline
failure against the credit card company. You can refer disputes to the Financial Ombudsman if the credit card company disputes your
If you have paid for your flights with a VISA debit card, and the airline is at fault, you can
try to make a claim from VISA, called a chargeback, to get a refund of the cost of the flights.
Section 75 protection may not apply to situations where you have paid a travel agent for
services provided by another company: for example, if you pay the travel agent for hotel rooms
provided by a hotel. In these situations it is worth talking to your credit card company, but you
may need to rely on your travel insurance as the law in this area is not clear.
Terms and conditions are attached to almost everything; invoices, press advertisements, credit cards and bills, just to name a few.
When you book your flights for your holiday or business trip, your terms and conditions will outline your obligations and the airline’s obligations, and you agree to abide by them when you purchase your ticket.
Information from the airline on these issues is often buried in the terms and conditions and what you are looking for will not always be easy to find. The terms and conditions will not necessarily give you all the information you need as much of it may be set out elsewhere on the website.
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