References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more
If you have the appropriate travel insurance it will pay for any medical treatment you need in
case of illness or injury. If applicable it will also pay for you to get home.
It can cover you for:
What you are covered for varies depending on the small-print of the policy that you pay for.
It is important to consider what insurance you need before booking flights and
holidays. If you have an existing medical condition, you should check that you will be able to
obtain insurance before booking your flights and holidays.
If you are taking part in sports whilst away, you may need this to be covered by your insurance.
Not all standard policies will cover treatment/travel home if you injure yourself during some
You may already be insured on an annual travel insurance policy. Sometimes travel insurance is
supplied as part of a bundle of other services alongside a bank account or other forms of
insurance. However, these kinds of insurance are more likely to require an annual declaration of
your health in order for you to be properly insured. If you travel a few times a year, it may be
cheaper to get an annual policy.
You may be covered by an ATOL if you
are buying a package holiday. This will provide financial protection against the insolvency of the
holiday company. Through the ATOL scheme, the CAA ensures passengers can complete their holiday,
arranges return flights and refunds future bookings if holiday companies collapse. ATOL protection
does not cover other things such as medical treatment or lost/stolen property.
You must tell your insurer about existing medical conditions to be covered for them. You must
also disclose any changes to your health during the policy term. Be aware, if the insurer does not
ask you about any pre-existing conditions that you have, the condition is almost certainly not
covered by the policy. Make sure that you read the policy conditions to ensure that you have the
right cover to meet your requirements. You should note that this also applies to travel insurance
provided with some credit cards and bank accounts.
The Association of British Insurers has produced a guide to travel insurance, which may help you decide what
cover you need.
If you are travelling in Europe, the European Health Insurance Card (EHIC - formerly E111) will enable
you to access free or reduced-cost emergency treatment. It is not an alternative to travel
insurance and usually only applies if you are treated in a public or state hospital. You should be
aware that the EHIC will not cover the costs to get you home if you are ill or injured and may not
cover all medical costs, e.g. outpatient costs, prescriptions and medication. The EHIC card does
not apply in Turkey.
Similar reciprocal health agreements exist in other countries, (for example Australia), as well
as some British Crown dependencies such as the Channel Islands and the Isle of Man.
You should always check the Foreign and Commonwealth Office or NHS website for the current status before travel. If you
travel to a country, or region, against FCO advice it could mean that you aren’t covered in the
event of a claim.
You may be able to get good deals on insurance by going through a comparison website. Some
cashback websites give money back to you if you go to their website first, which reduces the
Advice from the Association of British Insurers is that, when adverse weather affects your
flight you may be able to claim on your travel insurance (if you have it). In the first instance,
contact your tour operator or airline before leaving for the airport to see if your flight is
likely to be delayed or cancelled. If your airline or the tour operator tells you to stay at home,
it won’t invalidate your claim if you do not travel to the airport - you should not put yourself at
risk by driving on dangerously icy or snowy roads.
If your flight is delayed or cancelled and you claim on your travel insurance you will need to
provide the following minimum information:
If the airline loses your bag, it is damaged or it is delayed on your arrival you can claim from
Further information on lost/delayed baggage
You could also consider claiming on your travel insurance as airlines may not pay out the true
cost of what a lost, delayed or damaged bag has cost you. Travel insurance is likely to have an
excess charge, typically around £40.
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