References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more
Taxes, fees and
charges should be included in the price of your ticket. These consist of the
fees that the airline must pay and these are illustrated in the table below.
Airlines must by
law include all the compulsory taxes, fees and charges when displaying prices,
so you will always know the price of your flight. Airlines should also clearly
display the costs of any optional extras on their websites at the start of the
booking process so that you can see which optional extras are available how
much they cost.
state in their small print that if the taxes, fees and charges increase after
you have confirmed your booking, they will charge you the increase. This could
happen in situations where the Government has increased the Air Passenger Duty
tax. In these situations, passengers that have already booked may be required
to pay the increase before they travel. Passengers that haven’t booked would
have this increase incorporated into their airfare before they book.
advise that if the taxes, fees and charges are reduced or abolished after you
have paid for your ticket, you will be entitled to a refund. Not all airlines
advise of this, but we consider that it is fair to have this refunded, particularly
where airlines reserve the right to pass increases back to passengers.
There is no legal
authority obliging airlines to refund taxes, fees and charges when passengers
cancel their tickets. Many airlines do offer a refund, although some charge an
administration fee for processing the refund and this can sometimes exceed the
amount being claimed. Fully flexible tickets are fully refundable.
The CAA publishes
an airport charges comparison table so that
passengers can check the fees associated with different airports. This includes
information on the cost of buying plastic bags, any charges for dropping
passengers at the airport, charges for express security lanes and airport
development fees. The CAA publishes this table to help passengers compare
different options before booking. It does not endorse the fees charged by
airports or airlines.
charge for carrying hold baggage, sports equipment and musical instruments.
Some airlines charge for priority boarding, choosing a seat, and for using a
credit card or debit card to purchase tickets. Others include most of these
charges within the price of the ticket.
The CAA publishes
an airline charges comparison table so that
passengers can check the fees associated with different airfares. This includes
information on the cost of taking hold luggage on board, in-flight meals and
reserving specific seats. The CAA publishes this table to help passengers
compare different options before booking. It does not endorse the fees charged
by airports or airlines.
You can contact us
if you see an airline website where the prices are not clear.
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