• Terms and conditions are attached to almost everything; invoices, press advertisements, credit cards and bills, just to name a few.

    When you book your flights for your holiday or business trip, your terms and conditions will outline your obligations and the airline’s obligations, and you agree to abide by them when you purchase your ticket.

    Things to consider before booking your holiday

    • Check in arrangements
    • Baggage allowance
    • Your rights if you are delayed or the flight is cancelled
    • The process for cancelling or amending your booking
    • Does the fare include all taxes, fees and charges?
    • What happens if you miss your flight?
    • What does the airline do with your personal information?

    Information from the airline on these issues is often buried in the terms and conditions and what you are looking for will not always be easy to find. The terms and conditions will not necessarily give you all the information you need as much of it may be set out elsewhere on the website.