Terms and conditions are attached to almost everything; invoices, press advertisements, credit
cards and bills, just to name a few.
When you book your flights for your holiday or business trip, your terms and conditions will
outline your obligations and the airline’s obligations, and you agree to abide by them when you
purchase your ticket.
Information from the airline on these issues is often buried in the terms and conditions and
what you are looking for will not always be easy to find. The terms and conditions will not
necessarily give you all the information you need as much of it may be set out elsewhere on the
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