The UK Civil Aviation Authority (UK CAA) has stepped in to support travellers who were booked with Superbreak Mini-Holidays Limited (ATOL 10518) after the company, based in York, ceased trading on 01 August 2019. The company specialised in short breaks.
Advice for Travel Agents
Many of Superbreak Mini-Holidays Limited's ATOL protected package holidays were sold through travel agents. If you are a travel agent and your customer is due to travel on a Superbreak Mini-Holidays Limited package holiday, it is essential that you await instruction from the Air Travel Trust before taking any action.
If you are currently holding consumer payments for an ATOL protected package which you have not yet paid to Superbreak Mini-Holidays Ltd, you are advised not to refund consumers with these funds until you have received instructions from the Air Travel Trust. Travel agents will be individually contacted by the CAA with specific instructions for these bookings.
If you are a Travel Agent or an ATOL holder considering providing alternative holidays to consumers of Superbreak Mini-Holidays Ltd and wish consumers to assign their claim to you, in the first instance you should email email@example.com and we will issue you with instructions.
Bookings which do not include a flight element are not covered by the ATOL scheme and consumers should contact www.abta.com/superbreak.
There are believed to be around 254 people currently on ATOL protected packages booked with Superbreak Mini-Holidays Limited. Anyone who is currently travelling will have tickets for their flight home. These are still valid and people should check-in as normal.
Superbreak Mini-Holidays Limited sold a number of domestic trips, of which ones that included flights as part of a package will be ATOL protected.
The CAA is actively working with accommodation providers of ATOL protected passengers currently on a trip to make sure all those affected can continue their holiday. If for any reason you are required to pay again for your accommodation or other replacement services, we advise to obtain receipts for payment and submit a claim for your ATOL protected package through the ATOL scheme. More information is available on our website at www.atol.org.uk.
Due to Travel
If you are due to travel after 01 August 2019, your flight tickets may still be valid but you must confirm this with the airline. If you booked with a travel agent we advise you speak with your agent in the first instance to consider all of your options.
If you choose to travel, you may be asked to pay again for replacement services of your original package holiday. However, if your booking is ATOL protected, you are entitled to submit a claim for a refund on your return through the ATOL scheme. Replacement services must be like for like of your original ATOL protected package holiday.
Choosing not to Travel
If you booked an ATOL protected package and choose not to travel, you are able to make a claim via the ATOL scheme.
A spokesperson for the UK Civil Aviation Authority's ATOL financial protection scheme said:
“We understand this will be concerning news for anyone who has booked to travel with the company. However, the ATOL scheme exists for exactly this kind of situation and we are making immediate arrangements with ATOL protected customers and travel agents so that travellers are either able to continue their journey or make a claim via the ATOL scheme.
“For travel agents who have booked their customers on ATOL protected packages from Superbreak Mini-Holidays Ltd, it is important that any payments currently being held by travel agents for ATOL protected packages are not used for any purpose without direct instruction from the Air Travel Trust.”
For media enquiries contact the CAA Press Office on 00 44 (0)207 453 6030 or firstname.lastname@example.org. You can also follow the CAA on Twitter @UK_CAA.