• UK Civil Aviation Authority launched largest peacetime repatriation plan 'Operation Matterhorn' on 23 September 2019 to bring 150,000 people back to the UK
  • More than 140 aircraft have been used as part of the Matterhorn fleet
  • Yesterday, 24 flights operated to bring back around 4,700 passengers
  • Around 132,000 flown back to UK in the first eleven days of the operation
  • About 94 per cent of people have flown back on the original days of their cancelled Thomas Cook flight
  • 26 flights are scheduled to operate today, 4 October, returning another 4,500 people
  • Operation Matterhorn continues until Sunday 6 October with just under 800 flights now planned in total.
  • Some customers who booked through a Thomas Cook travel agency, but for a holiday with another tour operator, must check if their holiday is still valid before taking any action as some holidays will continue as normal


Richard Moriarty, Chief Executive at the UK Civil Aviation Authority, said: “Around 90% of Thomas Cook passengers have now been repatriated and we will continue to work around the clock to support the final passengers return to the UK.

“We would like to make it clear that some holidays booked through Thomas Cook travel agents remain valid. This is because they are booked with another tour operator outside of the Thomas Cook Group. Check your booking documents and, if you still aren't sure if your holiday is valid, confirm with your nearest ABTA approved travel agent.”

The CAA estimates that we still have up to 14,000 people to bring back to the UK over the course of the flying programme. This figure is based on Thomas Cook booking data. We can confirm that in the first week of the operation, we brought 104,572 passengers back to the UK on 503 flights. Final passenger figures for the whole operation will not be known until the flying programme has finished.  

Thomas Cook customers are reminded to check the dedicated website for further information - thomascook.caa.co.uk.


Flying programme information:


Statistics       Day 11 - 03/10/19     Totals to date
Flights completed            24         631
Passengers returned to the UK           4,700        132,137



 The number of passengers reported is based on Thomas Cook booking data. It is likely that some passengers booked on these flights will choose to make alternative arrangements and therefore not fly, thus reducing the actual number of people who travel on our aircraft.