CAA launched flying programme on Monday to bring 110,000 people back to the UK in response to Monarch Airlines administration
DAY ONE & TWO: 119 flights operated, brought back to the UK 23,330, customers
DAY THREE: 54 flights operated, brought back to the UK 11,287 more customers
DAY FOUR: 58 flights planned, bringing back to the UK more than 10,700 customers
Flying programme continues until Sunday 15 October
The Civil Aviation Authority's flying programme completed 54 flights in its third day of operation on Wednesday, returning 11,287 people to the UK.
With 11 days remaining and approximately 75,392 passengers still to bring back to the UK, the CAA is working around the clock, in conjunction with the Government, to deliver the replacement flying programme following the administration of Monarch Airlines.
On Thursday 5 October, day four of the flying programme, the CAA plans to operate 58 flights, bringing over 10,793 people back to the UK.
Flying Programme Analysis
Day three - Wednesday 4 Oct
|Passengers back in the UK
|Number of aircraft in fleet
|Unique visits to the monarch.caa.co.uk
|Page views on monarch.caa.co.uk
|Number of calls to the call centre
|Number of international airports flown to/from
Dame Deirdre Hutton, Chair of the CAA, said:
“Our flying programme to bring home 110,000 people from across the Mediterranean and beyond remains on course, with a total of 34,606 people already back in the UK. We are planning 58 flights on 5 October for an additional 10,793 people.
“Our operation has thus far gone well and I am very pleased with the progress we have made during the first three days. However, this is a huge undertaking and we still have 11 days to go. Everybody at the CAA remains completely focused on this mission.
“Like any other airline, some of our aircraft have experienced delay, due to both technical faults and bad weather, resulting in frustration for some passengers. We're very sorry and would like to apologise to anyone who has experienced a delay. I can assure you that we are doing everything within our power to deliver an on-time and efficient service.
“We have also been in contact with more than 2,200 hotel and accommodation providers giving them financial guarantees and ensuring ATOL protected customers can continue their holidays unhindered. We will continue to work with hoteliers should there be any further concerns.
“Over the next 11 days we expect there to be many more challenges and we will continue to work around the clock with our partners to ensure all passengers are both given timely information about their return flight and flown home at no extra cost.”
The CAA will be providing regular updates as our flying programme develops.
Notes for editors
- All future Monarch bookings, including flights and holidays, have now been cancelled following a decision by the company's board to appoint joint administrators to the business, which has resulted in the company ceasing to trade.
- Customers currently overseas shouldn't go to the airport unless their flight back to the UK has been confirmed on monarch.caa.co.uk. Once their new flight details have been confirmed, we recommend that customers aim to arrive at check-in three hours in advance of their new flight time as check-in is likely to take longer than normal.
- Customers will not be able to request to fly back to the UK earlier than the date of their original flight with Monarch. The vast majority of customers' new flights will be at the same time or later than their original booking, so they should continue to enjoy the rest of their holiday.
- Monarch customers who haven't yet started their holidays should check whether they have an ATOL certificate for their booking. Customers holding an ATOL certificate issued by Monarch should check monarch.caa.co.uk for more information about how to claim a refund for their flights or holidays. Customers holding an ATOL certificate issued by another travel agent or tour operator should check with whoever they booked their holiday or flights with, for more information about what happens next.
- Customers whose future travel is not protected by ATOL should check with their travel insurer, or - depending on how they paid for their holiday - their credit card or debit card issuer, in the first instance.
- The CAA's dedicated 24 hour helpline (0300 303 2800 from in the UK and Ireland, and +44 1753 330330 from overseas) is available to provide additional assistance to customers.
- The CAA is the UK's specialist aviation regulator. It ensures the aviation industry meets the highest safety standards; protects consumers by making sure they have choice and value and are treated fairly; drives improvements in airlines and airports' environmental performance and ensures industry manages security risks effectively.
- ATOL is the UK's holiday financial protection scheme and costs £2.50 per protected customer. It stands for Air Travel Organiser's Licence and by law every UK-based travel company that sells air holidays has to have an ATOL licence.
- Previously, the largest ATOL company to stop trading was XL Leisure Group in 2008, which had 43,000 people abroad at the time of the administration.
- People who've booked ATOL protected holidays will be protected by the scheme. That means passengers already abroad will be flown home at no extra cost and will be able to claim for certain expenses they incur as a result of this administration. ATOL protected passengers yet to travel will receive a full refund.
- More information about the ATOL scheme is available from www.packpeaceofmind.co.uk
- Follow the CAA on Twitter @UK_CAA and like ATOL on Facebook at www.facebook.com/atolprotected.
For further information contact the CAA Press Office on:
0333 103 6000