• UK Civil Aviation Authority launched largest peacetime repatriation 'Operation Matterhorn' on 23 September 2019 to bring more than 150,000 people back to the UK
  • More than 130 aircraft have been used as part of the Matterhorn fleet
  • Yesterday, 35 flights operated to bring back around 5,700 passengers
  • Over 120,000 flown back to UK in the first nine days of the operation
  • About 94 per cent of people have flown back on the original days of their cancelled Thomas Cook flight
  • 44 flights are scheduled to operate today, 2 October, returning another 7,100 people
  • Operation Matterhorn continues until Sunday 6 October with around 900 flights planned in total

Richard Moriarty, Chief Executive at the UK Civil Aviation Authority, said: “Our two-week flying programme to bring home more than 150,000 people remains on course. However, due to the scale and complexity of our repatriation and refund operations, we would like to thank Thomas Cook customers for bearing with us throughout any inconvenience and disruption.

“We remain firmly focussed on the enormity of the challenge we still have to deliver. We now have 30,000 passengers left to return to the UK and are simultaneously working on the challenge of refunding the 360,000 ATOL protected future bookings as soon as possible.”

Thomas Cook customers are reminded to check the dedicated website for further information - thomascook.caa.co.uk.


Flying programme information:

Statistics   Day 9 - 01/10/19      Totals to date
Flights completed         35        565
Passengers returned to the UK        5,700     120,937



The number of passengers reported is based on Thomas Cook booking data. It is likely that some passengers booked on these flights will choose to make alternative arrangements and therefore not fly, thus reducing the actual number of people who travel on our aircraft. The exact numbers will not be known until the end of the programme.  

We have now used over 130 different aircraft to support Operation Matterhorn. Our fleet size is consistently around 40 each day, but we have now used 130 different aircraft across the first nine days.