• UK Civil Aviation Authority launched largest peacetime repatriation 'Operation Matterhorn' on 23 September 2019 to bring more than 150,000 people back to the UK
  • More than 100 aircraft have been used as part of the Matterhorn fleet
  • Yesterday, 54 flights operated to bring back around 8,000 passengers
  • 115,000 flown back to UK in the first eight days of the operation, over three quarters of the total number to be repatriated
  • About 94 per cent of people have flown back on the original days of their cancelled Thomas Cook flight
  • 39 flights are scheduled to operate today, 1 October, returning another 7,000 people
  • Operation Matterhorn continues until Sunday 6 October with around 900 flights planned in total
  • The CAA is asking customers still abroad to provide them with contact details so they can be contacted directly over any flight updates

Richard Moriarty, Chief Executive at the UK Civil Aviation Authority, said: “As we start the second week of our flying programme, we remain firmly focussed on the enormity of the challenge we still have to deliver. We have returned over three quarters of Thomas Cook passengers back to the UK and are now also working on the challenge of refunding the 360,000 ATOL protected future bookings as soon as possible. The scale and complexity of our repatriation and refund operations will inevitably cause some inconvenience and disruption and I would like to thank Thomas Cook customers for bearing with us.

“For those customers that are still abroad, we have set up an online form to provide us with contact information. Please fill out this form as we may need to contact you about your flight.”

You can find the form on our dedicated website at:

Thomas Cook customers are reminded to check the dedicated website for further information - thomascook.caa.co.uk.


Flying programme information:


Statistics Day 8 - 30/09/19       Totals to date
Flights completed    54         530
Passengers returned to the UK    8,320         115,237



The number of passengers reported is based on Thomas Cook booking data. It is likely that some passengers booked on these flights will choose to make alternative arrangements and therefore not fly, thus reducing the actual number of people who travel on our aircraft. The exact numbers will not be known until the end of the programme.  

We have now used over 100 different aircraft to support Operation Matterhorn. Our fleet size is consistently around 40 each day, but we have now used 100 different aircraft across the first six days.