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UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings below, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

Tango Tours Ltd – ATOL 10002 has ceased trading as an ATOL holder on 16th March 2022

The company based in Aberystywyth traded under the names Teithiau Tango and Tango Tours and websites www.tangotours.co.uk and www.teithiautango.co.uk

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

An ATOL protected flight inclusive package protected by Tango Tours Ltd

Your ATOL Certificate will say 'Package Single Contract' in the bottom right-hand corner. Tango Tours Ltd's ATOL number 10002 will also be shown in the box to the left of this.

If you paid for your original trip by credit card to Tango Tours Ltd, your claim will be with the credit card provider.

If you paid for your original trip by credit card and other methods to Tango Tours Ltd, your claim will be with the credit card provider for the portion you paid by credit card, and with ATOL for payments by other methods.

If you paid for your original trip by any method other than credit card to Tango Tours Ltd, your claim will be with ATOL.

ATOL protected bookings that were cancelled and refund credit notes issued

If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Tango Tours Ltd issued to you an ATOL Covid-19 Voucher - they may have called it a 'Refund Credit Note' or provided written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).

Claim Documents

ATOL claim form
Letter for credit card issuer

When completing the ATOL claim form:

  • Enter 00:00 if you do not know your flight times
  • Use your original date of booking
  • Use your original ATOL Certificate Number (Booking Reference)

Time limit for making a claim to ATOL by 15th March 2023

The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years' imprisonment.

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