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UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings below, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

15 July, 2021

Sam Smith Travel Ltd - ATOL 6986 has ceased trading as an ATOL holder on 15th July 2021

The company held an ATOL up until 31st March 2021. Bookings and payments made after 30th April 2021 are not ATOL Protected.

The company based in Wales traded under the names: Canvas and Compass Travel, Jordan Tours, Petra Pilgrimages, Strachan Sports Travel and Strachan Travel

The Company traded under the following websites: www.canvasandcompasstravel.com, www.jordantours.co.uk, www.samsmithtravel.com and www.strachansportstravel.com.

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

ATOL protected flight inclusive package protected by Sam Smith Travel Ltd

Your ATOL Certificate will say either 'Package Single Contract' or 'Package Multi-Contract' or 'Package sale' in the bottom right hand corner. Sam Smith Travel's ATOL number 6986 will also be shown in the box to the left of this.

Bookings made through Sam Smith Travel Ltd with another tour operator

Sam Smith Travel Ltd also sold other ATOL holders' package holidays. These will NOT be affected by Sam Smith Travel Ltd's failure. You need to contact the tour operator named on your paperwork or ATOL Certificate (Shown on your ATOL certificate under “Who is protecting your trip”).

Package bookings

Please note that we can only accept claims for cancelled flight inclusive ATOL package bookings. Unfortunately, this means that if you booked an unprotected flight or a registration fee you cannot make an ATOL claim.

If you made any payment to Sam Smith Travel Ltd by credit card, please reclaim this payment and any other payments you made, including payments by cheque, debit card, bank transfer, cash, from your credit card issuer pursuant to Section 75 of the Consumer Credit Act 1974.

If you did not make any payment to Sam Smith Travel Ltd by credit card, and paid Sam Smith Travel Ltd entirely by cheque, debit card, bank transfer, cash, please submit a claim to the CAA.

Claim documents

ATOL claim form

Letter for credit card issuer

Time limit for making a claim to ATOL by 14th July 2022.

The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years' imprisonment.

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