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References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.

11 October, 2021

Mercator Enterprises Ltd ATOL 10528 has ceased trading as an ATOL holder on 11th October 2021

The company based in Surrey traded under the names Mercator Travel and Revealed Travel and website(s) www.antarcticarevealed.co.uk, www.antarcticarevealed.co.uk, www.belizerevealed.co.uk, www.boliviarevealed.co.uk, www.brazilrevealed.co.uk, www.cambodiarevealed.co.uk.

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

An ATOL protected flight inclusive package protected by Mercator Enterprises Ltd

Your ATOL Certificate will say either 'Package Single Contract' or 'Package Multi-Contract' in the bottom right hand corner. Mercator Enterprises Ltd's ATOL number 10528 will also be shown in the box to the left of this.

ATOL protected bookings that were cancelled and refund credit notes issued

If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Mercator Enterprises Ltd issued to you an ATOL Covid-19 Voucher - they may have called it a 'Refund Credit Note' or provided written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).

Please note that we can only accept claims for cancelled ATOL bookings.

Who to claim from, depending on how you originally paid

Package bookings made directly to Mercator Enterprises Ltd.

If you paid for your original trip by credit card to Mercator Enterprises Ltd, your claim will be with the credit card provider.

If you paid for your original trip by credit card and other methods to Mercator Enterprises Ltd, your claim will be with the credit card provider for the portion you paid by credit card, and the CAA for payments by other methods

If you paid for your original trip by any method other than credit card to Mercator Enterprises Ltd, your claim will be with ATOL.

Claim Documents

ATOL claim form

Letter for credit card issuer

When completing the ATOL claim form:

  • Enter 00:00 if you do not know your flight times

Time limit for making a claim to ATOL by 10th October 2022.

The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years' imprisonment.

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