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UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

Dream World Travel Ltd - ATOL 9398 has ceased trading as an ATOL holder on 26th July 2022

The company based in London traded under the names Dream World Travel and websites dreamworldtravel.co.uk, www.al-umrah.com, www.biznessclassflights.co.uk, www.bookholidaysonline.com, www.bookonlineflights.com and www.detltd.com

Flight-Only booking

We understand that Dream World Travel Ltd sold flights under its IATA licence and as agent for the airline operating the flight. These flights are not ATOL protected. You are advised to contact the airline. Unprotected flights were typically those where full payment was made at the time of booking and a ticket, or an e-ticket was issued straightaway and no ATOL Certificate was issued.

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

An ATOL protected Flight-Only booking protected by Dream World Travel Ltd

Only flights sold by Dream World Travel Ltd where an ATOL Certificate was issued, are ATOL protected.

These were typically for flights secured with just a deposit (rather than payment of the full cost of the flight) or flights paid in full where a flight ticket was not issued immediately, but an ATOL Certificate was issued. 

The best way to determine if your flight was ATOL protected is to check your paperwork.   If you booked an ATOL protected flight you will have an ATOL Certificate which says 'Flight-Only' in the bottom right-hand corner.  Dream World Travel Ltd's ATOL number 9398 will also be shown in the box to the left of this.

If you are due to travel.

If you hold a scheduled flight ticket or e-ticket, you are advised to check with the airline, your flight should be valid, and you should still be able to travel.

The best way to check is to contact the airline.  If the airline advises you that a ticket has not been issued or it is not valid for travel, ask them to confirm this in writing, you will need this confirmation when making a claim. 

ATOL protected bookings that were cancelled, and a refund credit note issued.

If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Dream World Travel Ltd issued you with an ATOL Covid-19 Voucher - they may have called it a 'Refund Credit Note' or they provided written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).

How to make a claim

You can only claim a refund under the ATOL scheme (subject to how you originally paid):

If you were originally issued with an ATOL Certificate and the airline has confirmed in writing that your flight ticket or e-ticket is not valid,
or
If you were originally issued with an ATOL Certificate and never received a flight ticket or e-ticket.

Please note that we can only accept claims for cancelled ATOL bookings.   Unfortunately, this means that if you booked an unprotected flight (see above 'An ATOL protected Flight-Only booking') you cannot make an ATOL claim and should contact the airline.

If you paid Dream World Travel Ltd directly by credit card, please read the instructions below. 

Where any part of the payment for a flight or holiday was made using a credit card, pursuant to Section 75 of the Consumer Credit Act 1974, credit card issuers are also responsible for refunding customers the entire cost of the transaction including the payments you made by cheque, cash, debit card, charge card, etc.

Therefore, in accordance with Section 75 of the Consumer Credit Act 1974, you should forward your claim to your credit card issuer for reimbursement of the entire amount you paid for your flight or holiday stating you are requesting a refund in accordance with Section 75 of the Consumer Credit Act 1974.

Letter for credit card issuer

If you only made payment(s) to Dream World Travel by either cheque, debit card, bank transfer, or cash, you may make a claim by completing the claim form.

ATOL claim form

When completing the ATOL claim form:

- Enter 00:00 if you do not know your flight times
- Use your original date of booking
- Use your most recent ATOL Certificate Number (Unique reference number in the bottom left-hand corner). 

You do not need to submit documentation when completing your claim form, we will request documentation as part of the claims process.

Time limit for making a claim to ATOL is 25 July 2023.

The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years' imprisonment.

 

 

 

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