We use necessary cookies to make our website work. We'd also like to use optional analytics cookies to help us improve it.
For more information, please read our cookie policy.

UK-EU Transition

References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.

Contact us

Consumer and Markets Group
5th Floor, 11 Westferry Circus, London, E14 4HD

Telephone: 0333 103 6700 (9am to 5pm)
From outside the UK: +44 333 103 6700

Close Contact us

All correspondence should be sent to the above address, marked for the attention of the relevant department.

ATOL claims

Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found on our 'How to make an ATOL claim' pages.

If you have submitted a claim, or have a question about a claim you have submitted, please log in to your claims portal account which can be accessed here 

ATOL enforcement

If you suspect a UK based business or person of trading in breach of the ATOL Regulations, you can inform us by email and we will consider this and may contact you if we require information.

Related information

Consumer advice

The CAA does not regulate the quality or service standards of ATOL holders. It is therefore not able to provide advice or assist customers in resolving disputes with ATOL holders. Advice and assistance in resolving a dispute should be obtained from:

Each operate a handling service for complaints regarding their members.

If you need help on how to resolve a dispute with a tour operator, retail agent, airline or airport, please refer to our Resolving travel problems pages.

Close Consumer advice

Latest from UK Civil Aviation Authority

  1. UK Civil Aviation Authority accepts the latest version of the airspace change masterplan
  2. UK CAA and US FAA agree mutual acceptance of flight simulators
  3. Consumers urged to check for financial protection as holiday bookings set to rise

View all latest news