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UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings below, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

Contact the ATOL team

Contact details for Air Travel Organiser's Licencing (ATOL)

Contact us

Consumer and Markets Group
5th Floor, 11 Westferry Circus, London, E14 4HD



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All correspondence should be sent to the above address, marked for the attention of the relevant department.

ATOL claims

Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found on our 'How to make an ATOL claim' pages.

If you have submitted a claim, or have a question about a claim you have submitted, please log in to your claims portal account which can be accessed here 

ATOL enforcement

If you suspect a UK based business or person of trading in breach of the ATOL Regulations, you can inform us by email and we will consider this and may contact you if we require information.

Related information

Consumer advice

The CAA does not regulate the quality or service standards of ATOL holders. It is therefore not able to provide advice or assist customers in resolving disputes with ATOL holders. Advice and assistance in resolving a dispute should be obtained from:

Each operate a handling service for complaints regarding their members.

If you need help on how to resolve a dispute with a tour operator, retail agent, airline or airport, please refer to our Resolving travel problems pages.

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