Our recent work to improve the regulatory environment in aviation:
In support of these principles we publish:
- clear guidance on how to apply for, or renew, Certificates, Licences and Approvals and we define clearly the terms or privileges of Certificates, Licences and Approvals;
- the charges applicable to the grant and renewal of Certificates, Licences and Approvals;
Additionally, to assist in clear understanding, we provide written and/or oral advice about any of the foregoing and in respect of our interpretation of requirements.
Where applicants are unable to meet the Certification, Licensing or Approval requirements, we will explain why this is so and indicate what steps could be taken to comply so that the relevant privileges may be granted or renewed.
In the event of any formal proposal to refuse or revoke a Certificate, Licence or Approval, we will set out fully and clearly the grounds for taking such action. Before formal enforcement action is taken, we will provide an opportunity to discuss the circumstances of the case and, if possible, resolve points of difference, unless immediate action is required in the interests of safety.
Where there are rights of appeal against formal action, advice on the appeal mechanism will be clearly set out in writing at the time the action is taken (see also Appeals Against Regulatory Decisions below).
Your role
You can help us to provide the best service possible by:
- being clear exactly what you require of us;
- providing clear and correct information and documentation, and fees when required;
- being prepared for scheduled visits by our staff;
- providing ideas about how we can improve our services;
- informing us when our services do not meet the standards we have published.
Appeals against regulatory decisions
Except in the cases of provisional suspensions or variations pending further enquiry, decisions made at the direction of the Secretary of State, and medical certificates, a decision to revoke, suspend or refuse to grant a certificate, licence etc. can be appealed against to the Members of the CAA (Civil Aviation Regulations 1991 - Regulation 6).
Full details of the appeals process can be obtained from:
Secretary and Legal Adviser
Civil Aviation Authority
Westferry Circus, Canary Wharf, London, E14 4HE