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The interests of the public and consumers are at the heart of all that we do. We drive to be a transparent, fair and effective regulator, which is reflected in our recent work to streamline our processes, identify and remove regulatory burdens and become more risk-focussed. We are keen to ensure that our policy proposals are prepared to take account of the value, costs and benefits of alternative options for all stakeholders.
While keeping the public and consumers at the forefront of our work, we must also balance these interests with creating a regulatory environment which supports growth in the aviation sector and avoids imposing unnecessary burdens on the industry.
Our principles are reinforced by the government's Better Regulation framework and its
Regulators' Code, to which all UK regulators must comply. The Code's core principles are:
"The Growth Duty" requires regulators to consider the economic consequences of their actions; be proportionate in their decision making; and to keep regulatory burdens to a minimum. The Duty will apply to the CAA and is expected to come into effect in Autumn 2016. We will be required to report on our compliance with the Duty annually.
The Business Impact Target (BIT) provides an incentive across Government to reduce unnecessary regulatory burdens on business and applies to all CAA measures that regulate the activities of business. Relevant regulatory activities that we have carried out from June 2017 need to be reported on, whether they count towards the target (Qualifying Regulatory Provisions (QRPs)) or not (Non Qualifying Regulatory Provisions (NPQRs)).
Under section 24A of the Small Business, Enterprise and Employment Act, we are required to publish, for each reporting period, a list of QRPs and a summary of NQRPs.
Our recent work to improve the regulatory environment in aviation:
In support of these principles we publish:
Additionally, to assist in clear understanding, we provide written and/or oral advice about any of the foregoing and in respect of our interpretation of requirements.
Where applicants are unable to meet the Certification, Licensing or Approval requirements, we will explain why this is so and indicate what steps could be taken to comply so that the relevant privileges may be granted or renewed.
In the event of any formal proposal to refuse or revoke a Certificate, Licence or Approval, we will set out fully and clearly the grounds for taking such action. Before formal enforcement action is taken, we will provide an opportunity to discuss the circumstances of the case and, if possible, resolve points of difference, unless immediate action is required in the interests of safety.
Where there are rights of appeal against formal action, advice on the appeal mechanism will be clearly set out in writing at the time the action is taken (see also Appeals Against Regulatory Decisions below).
You can help us to provide the best service possible by:
Except in the cases of provisional suspensions or variations pending further enquiry, decisions made at the direction of the Secretary of State, and medical certificates, a decision to revoke, suspend or refuse to grant a certificate, licence etc. can be appealed against to the Members of the CAA (Civil Aviation Regulations 1991 - Regulation 6).
Full details of the appeals process can be obtained from:
Secretary and Legal AdviserCivil Aviation AuthorityWestferry Circus, Canary Wharf, London, E14 4HE
As we continue to monitor the development of this situation, the number of remote working staff may increase. We would therefore strongly recommend you contact us by email rather than post.
If your preferred means of contact is by post, please be aware that responses may take considerably longer than during normal conditions.
Please see our COVID-19 guidance for more information
Our service standards, set out below, are based on the assumption that the following necessary inputs have been provided by you, the applicant:
Our standards also assume that we are satisfied with the results of any required:
For long or complex projects, or where other Aviation Authorities are involved, a progress review process will be established with the applicant, SARG, and the other agencies involved. In such cases, where the following service levels cannot be achieved, individuals/organisations will be contacted with a revised timeframe for completion.
** Following the receipt of a recommendation by the responsible technical authority within the CAA.
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