CAA steps in to support thousands of holidaymakers, after All Leisure Holidays Ltd stops trading
- ATOL protected travel company All Leisure Holidays Ltd (including cruise holiday providers Voyages of Discovery and Swan Hellenic) has stopped trading with immediate effect.
- All future holiday bookings with the company are now cancelled.
- CAA making arrangements to provide full refunds for all ATOL protected customers.
- Cruise holidays involving flights must be ATOL protected.
The UK Civil Aviation Authority (CAA) has stepped in to support thousands of ATOL protected holidaymakers who were booked to travel with All Leisure Holidays Ltd (ATOL 3897) after the company stopped trading.
The decision by the company means Voyages of Discovery and Swan Hellenic, both part of the All Leisure Holidays have stopped trading with immediate effect, with approximately 7,000 bookings for future holidays. Unfortunately for customers, all future holidays booked with the company have now been cancelled. However, as the company was part of the CAA's ATOL scheme, customers with ATOL protected holiday bookings will be able to claim a full refund for their trip.
Approximately 400 customers are currently overseas, but the vast majority of these will be able to use the scheduled airline tickets included as part of their booking to return to the UK shortly. The CAA has made arrangements to bring the small number of remaining passengers back to the UK at no extra cost.
Cruise holidays involving flights must be ATOL protected, when sold in the UK. Customers who booked holidays involving flights through Voyages of Discovery and Swan Hellenic should have received an ATOL certificate when they made their booking. Cruise trips not involving flights are not protected by ATOL, but may be protected by ABTA.
Andy Cohen, Head of ATOL at the CAA, said:
“We understand this will be concerning news for anyone who has booked to travel with the company. However, the ATOL scheme exists for exactly this kind of situation and we are making immediate arrangements so all ATOL protected customers can claim full refunds as quickly as possible.
“We are also arranging for people currently overseas to get back home to the UK at no extra cost - meaning no-one will be left stranded abroad.
“So while this situation is very disappointing for the customers affected, it is also a timely reminder of the importance of remembering to check for ATOL protection when booking holidays. By making sure you receive an ATOL certificate when you book, you have peace of mind you will not lose your money or have to make your own way home - even if your travel company stops trading.”
Further information and advice is available at www.atol.org.uk and a refund claim form will shortly be available. The CAA has also set up a dedicated helpline for affected customers on 0808 164 8810. Customers who paid for their trip using a credit card are advised to contact their card provider to arrange a refund.
Another member of the All Leisure Holidays Group, Page and Moy Travel Group Holidays Ltd (trading as Just You and Travelsphere) has also ceased trading, but all bookings have been transferred to G Adventures (UK) Ltd. Therefore holidays will continue to go ahead and are ATOL protected by G Adventures (UK) Ltd. Customers with queries about their bookings should contact G Adventures (UK) Ltd for more information.
For media enquiries contact the CAA Press Office on 00 44 (0)207 453 6030 or email@example.com. You can also follow the CAA on Twitter @UK_CAA.
Notes to editors
- Both Voyages of Discovery and Swan Hellenic were protected under the All Leisure Group ATOL (3897).
- The Civil Aviation Authority (CAA) is the UK's specialist aviation regulator. Its regulatory activities range from making sure that the aviation industry meets the highest technical and operational safety standards to preventing holidaymakers from being stranded abroad or losing money because of tour operator insolvency.
- The ATOL scheme covers the traditional package holiday, some individual flights and holidays known by the industry as 'Flight-Plus'. A 'Flight-Plus' booking is one that includes a flight plus accommodation and/or car hire, so long as these separate parts of the holiday are requested within a day of each other.
- The Air Travel Trust (ATT) is the primary source of funding when an ATOL holder fails. It is administered on behalf of the ATT by the Civil Aviation Authority (CAA).