The Departing Passenger Survey offers valuable insights into the aviation market place. We offer bespoke subsets of
data tailored to your specific requirements. The scope of data available, including a copy of the questionnaire that we
use, can be found below.
Please contact us with your request and we will email you a quote. Our charges are based upon the number of
questions and the number of records that are extracted.
Before any release of data we will require confirmation that you accept our quoted charges and terms.
If you need some help in deciding what you need, just contact us. Should you wish to proceed with the order we can
email or post you the data in the format of your choice.
Requests for passenger survey data will be typically reviewed on a weekly basis, with full quotations provided.
Requests for bespoke passenger survey data should be sent to PassengerSurveyDataRequest@caa.co.uk.
Each of the questionnaire fields below attracts a specific unit charge: 5.7p for 'Core' fields, 4.4p for 'Calculated' fields and 2.3p for 'Non-core' fields. We add up the unit charge for each of the fields requested to get a total cost per record (interview). We then determine how many records will be extracted once any filters to exclude records have been applied. We can then calculate the variable charge.
Variable charge = cost per record x number of records (there is a minimum variable charge of £270).
There is also a fixed charge of £110 + VAT to cover the extraction.
Therefore, prices for ad hoc survey data start from £380 + VAT.
The CAA Survey questionnaire can be divided into a number of distinct sections, each aiming to collect information
on a particular topic. Put all this information together, and the result is a detailed picture providing an insight
into how the air passenger perceives and uses services offered them throughout UK airports.
Below are listed some of the more popular areas included on the questionnaire and the types of questions that are
included. Further client based questions that address specific business issues are included on top of this.
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Civil Aviation Authority Consumer Tracker
18 December, 2017
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