References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more
As the UK Civil Aviation Authority, we operate a financial protection scheme on behalf of the Air Travel Trust (ATT) for consumers who buy flight inclusive holidays from ATOL holders tour operators or travel agents. As of 23rd September 2019, we made arrangements for Thomas Cook’s flight package holiday customers abroad to return to the UK at the end of their holiday, although in some cases we needed customers to stay in their accommodations for an additional night.
If you are a supplier to Thomas Cook and you had Thomas Cook Holidays' customers in resort on 23rd September 2019 you would have received a guarantee letter from the Civil Aviation Authority to ensure customers could continue their holidays without disruption.
The CAA contacted every hotel with Thomas Cook customers to reassure them that the Air Travel Trust (ATT) will cover the costs of Thomas Cook ATOL protected customers. A guarantee letter was issued to suppliers requesting them to completed and returned to the CAA.
If you have completed and returned the requested information the UK Civil Aviation Authority will arrange this payment as soon as possible.
Thank you for your cooperation.
For all trade enquiries, please contact MH-Ground@caa.co.uk
Read all @UK_CAA
UK Civil Aviation Authority launches consultation on ATOL protection
29 April, 2021
ATOL SPRING 2021 RENEWALS
6 April, 2021
ATOL announces extension of protection for refund credit notes
23 October, 2020
Read all News
13 May, 2021
International Civil Aviation Day
7 December, 2020
International Day of Persons with Disabilities
1 December, 2020
Read All Blogs