• This information is for passengers that were abroad when Thomas Cook ceased trading on Monday 23 September and my documents say i was protected under:

    • Thomas Cook Retail Ltd - ATOL 0020
    • Thomas Cook Tour Operations Ltd - ATOL 117
    • TCCT Retail Ltd - ATOL 10585
    • Future Travel Ltd, trading as Freedom Personal Travel Advisors - ATOL 5704
    • Freedom Travel - ATOL 6042

    If both the scenarios below apply to you, you only need to make one claim.

    I repaid for ATOL protected parts of my holiday while I was abroad

    If you had to pay for parts of your holiday that were ATOL protected while you were abroad, like transfers or accommodation, you can make a claim to be reimbursed. You will need to provide itemised receipts for these costs and proof of your payment(s).

    How to make a claim.

    Please ensure that you make a note of your claim reference number which is provided when you submit your online refund form. You will need this number to progress your claim, so please keep this in a safe place.

    My replacement flight was delayed

    If your replacement flight was delayed by more than four hours or was scheduled more than four hours later than your original departure time, you may be able to make a claim for reasonable expenses.

    You will need to provide itemised receipts for these costs and proof of your payment(s).

    How to make a claim.

    Please ensure that you make a note of your claim reference number which is provided when you submit your online refund form. You will need this number to progress your claim, so please keep this in a safe place.

    Please note that EU261 compensation rights for denied boarding or delayed or cancelled flights do not apply to any repatriation flights managed by the CAA.

    Guidance on delayed flights

    If your flight was booked with Thomas Cook on or before 23 September 2019 and you received an ATOL Certificate stating that your flight is protected with Thomas Cook, you are ATOL protected.

    For these bookings, if your new flight departed more than four hours after your original flight or you were delayed at the airport, we will consider reasonable sustenance expenses incurred while you waited for your new flight subject to the limits set out in the table below. Please make sure you get itemised receipts as you will need these to make a claim when you get back to the UK.

    Length of delay after original Thomas Cook flight  Food & Drink (limit per passenger)  Phone charges (limit per booking)  Car Parking (limit per booking 
    4 to 8 hours £16.00  £5.00  £20.00 
    8 to 12 hours   £32.00  £5.00  £20.00 
    More than 12 hours £48.00 per day  £5.00  £20 per day 


    In order to make a claim, you will be required to provide receipts for your expenditure as well as your ATOL Certificate for the booking.