On Monday 2 October 2017 04:00, the following companies ceased trading and entered administration:
As a result, all future holidays and flights provided by these companies were cancelled and will no longer operate.
Customers with ATOL protection have been contacted by the CAA to expedite claims for refunds on holidays, travel and out-of-pocket expenses. More information for ATOL protected passengers can be found by using the menu for this section that provides links to guidance on claims and refunds.
When Monarch ceased trading, the UK Government asked the CAA to coordinate flights back to the UK for those Monarch customers overseas at the time and due to fly back on or before 15 October 2017. This was an extensive UK Government operation involving many government departments and agencies, including the DfT, the Foreign and Commonwealth Office, HMRC and DWP.
A two week flying programme – running from 2 October 2017 to 15 October 2017 – was organised by the CAA to fly Monarch’s customers back to the UK. The new flights were provided at no extra financial cost to passengers.
download a record of the CAA flight programme that was organised during October 2017.
* to close of Saturday 14 October
For further information regarding the administrations please refer to KPMG.
Portal: www.kpmg.co.uk/monarchUK Freephone: 0800 015 2557International: +44 207 205 5395
Read all @UK_CAA
Civil Aviation Authority launches review of airlines’ allocated seating policies
2 February, 2018
Thousands more airline passengers are now receiving compensation thanks to Alternative Dispute Resolution
27 December, 2017
Consultation: CAA proposes guidelines for airlines on improving assistance to people with hidden disabilities
21 November, 2017
Read all News
Planning your next holiday abroad?
10 April, 2018
Passengers with hidden disabilities
8 December, 2016
Holiday travel tips
7 December, 2016
Read All Blogs