• On Monday 2 October 2017 04:00, the following companies ceased trading and entered administration:

    • Monarch Airlines Ltd
    • Monarch Holidays Ltd (ATOL Number 2275) 
    • First Aviation Ltd (ATOL Number 4888) previously trading as Monarch Airlines
    • Avro Ltd (ATOL Number 1939)
    • Somewhere2stay Ltd

    As a result, all future holidays and flights provided by these companies were cancelled and will no longer operate.

    ATOL protected customers

    Customers with ATOL protection have been contacted by the CAA to expedite claims for refunds on holidays, travel and out-of-pocket expenses. More information for ATOL protected passengers can be found by using the menu for this section that provides links to guidance on claims and refunds.

    Flying programme analysis

    When Monarch ceased trading, the UK Government asked the CAA to coordinate flights back to the UK for those Monarch customers overseas at the time and due to fly back on or before 15 October 2017. This was an extensive UK Government operation involving many government departments and agencies, including the DfT, the Foreign and Commonwealth Office, HMRC and DWP.

    A two week flying programme – running from 2 October 2017 to 15 October 2017 – was organised by the CAA to fly Monarch’s customers back to the UK. The new flights were provided at no extra financial cost to passengers. 

    You can download a record of the CAA flight programme that was organised during October 2017.

    Statistics Totals
    Flights completed 567
    Passengers back in the UK 83,875 
    Number of calls to the call centre 52,460 
    Unique visitors to monarch.caa.co.uk 1,214,479 *
    Page views on monarch.caa.co.uk 8,057,788 *

    * to close of Saturday 14 October

    • Flights were arranged as close as possible to customers original return dates and times and 98% of passengers returned on the same day as their original departure.
    • For operational reasons the CAA sometimes combined two or more Monarch flights, operating on the same day, on to one aircraft.
    • Some passengers had to fly back to a different UK airport, but onward travel to their original airport was provided.


    For further information regarding the administrations please refer to KPMG.


    Portal: www.kpmg.co.uk/monarch
    UK Freephone: 0800 015 2557
    International: +44 207 205 5395