If your flight or holiday is ATOL protected, you should have received an ATOL Certificate either by e-mail or post as soon as you made any payment towards the booking.
When you book an ATOL protected holiday or flight, the travel company is required by law to provide you with an ATOL Certificate. This will set out details of your ATOL protection. Examples of ATOL Certificates are shown below.
We advise you to check your booking documents to check whether you received one.
If you received an ATOL Certificate, you should check the section titled “Who is protecting your trip?” for details.
If the company stated on your ATOL certificate is not part of the Monarch group as listed here you should contact that company directly to seek advice on your booking.
ATOL is a financial protection scheme for consumers buying air travel in the UK. Unfortunately, if your flight or holiday started outside the UK, you are not entitled to make a claim for a refund from the CAA.
We would advise you to contact your insurer or card issuer for advice.
If you are due to return to the UK on or before 15 October 2017, and were overseas at the time of Monarch's administration (0400 on Monday 2 October), we will be arranging a new flight for you. If you are due to travel on or after 16 October 2017, you will need to book your own flight back to the UK.
If you booked your flights through another travel company, please contact them for advice or speak to your insurer or card issuer.
The following advice is issued for customers who had a one way flight booked with Monarch to return to the UK, but left the UK on another airline after Monarch went into administration. If you chose to travel out from the UK after the administration was announced at 0400 on Monday 2 October, and your return flight to the UK is with Monarch, you should make alternative arrangements. If you are ATOL protected, you should speak to your travel company who will be able to offer further assistance.
ATOL protection only applies to hotels when booked as part of a package holiday or if it was bought at the same time or within a day of a flight as part of a Flight-Plus arrangement. Consequently, if you bought a hotel only, this will not be ATOL protected.
You should contact your card issuer, or travel insurer for advice on whether you can claim a refund.
If your flight was booked with Monarch Airlines on or before 14 December 2016 and you received an ATOL Certificate stating that your flight is protected with First Aviation, you are ATOL protected.
Customers with these bookings are not ATOL protected and are not entitled to make a claim to the CAA. Like all air travel groups that include both an airline and non-airline companies, Monarch was able to decide for itself whether or not to make their seat only sales ATOL protected.
Instead, you are advised to contact your card issuer, insurer or PayPal for advice on how to claim a refund.
You may be asked to provide a letter from us confirming that you are not entitled to a refund from the ATOL scheme before your provider will look at your claim. You can download this letter which will provide them with all the information they need.
Customers booked directly with Monarch Holidays are ATOL protected and will have received an ATOL Certificate when they made their booking.
If you booked your ATOL protected flight or holiday with another travel company or travel agent you will have received an ATOL certificate from them.
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