• Consumer and Markets Group
    5th Floor, 11 Westferry Circus, London, E14 4HD

    Telephone: 0333 103 6700 (9am to 5pm)
    From outside the UK: +44 333 103 6700

  • All correspondence should be sent to the above address, marked for the attention of the relevant department.

    ATOL Claims

    Advice on how to make a claim for a refund following the failure of an ATOL Holder and frequently asked questions about completing a claim can be found on our 'How to make an ATOL claim' pages.

    Our claims department can be emailed at claims@caa.co.uk. If you have a claims reference number please include this in the subject bar.

    ATOL Enforcement

    If you suspect a UK based business or person of trading in breach of the ATOL Regulations, you can inform us by email and we will consider this and may contact you if we require information.

  • Related Information

    The CAA does not regulate the quality or service standards of ATOL holders. It is therefore not able to provide advice or assist customers in resolving disputes with ATOL holders. Advice and assistance in resolving a dispute should be obtained from:

    Each operate a handling service for complaints regarding their members.

    If you need help on how to resolve a dispute with a tour operator, retail agent, airline or airport, please refer to our Resolving travel problems pages.