References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more
UK and European law says your holiday must be protected if you book a package holiday. ATOL is a UK financial protection scheme and it protects most air package holidays sold by travel businesses that are licensed in the UK. The scheme also applies to some flight bookings - usually those where you book flights (including UK domestic flights) but do not receive your tickets immediately. This is most common with charter flights, but can also apply to discounted scheduled flights or where you pay for flights in installments. Please note that ATOL does not apply to holidays or flights booked directly with scheduled airlines or to flights booked with airline ticket agents.
ATOL stops you losing money or becoming stranded abroad if your travel business collapses:
To make sure your holiday is protected, look for the ATOL logo in your tour operator’s brochures, adverts and websites. Your tour operator or travel agent should also be able to tell you if ATOL protection applies. Your travel business is required to give you an ATOL Certificate explaining how your holiday is protected.
Check whether a travel business is a current ATOL holder. Search by ATOL number, registered business name or trading name.
Check for details of ATOL holders with the largest number of
passengers on their licence.
We are aware that consumers are at risk of losing money when booking with businesses that offer cheap flight seats
or cheap air holidays on websites and which claim to hold ATOLs or to offer ATOL protection.
Many of these websites are operated from outside the UK, and while the CAA and other enforcement agencies are
working to stop such websites, sadly it is not always possible to do so.
The CAA therefore urges consumers to be extra vigilant when being offered cheap travel and check that websites that
claim to provide ATOL Protection are operated either by a valid ATOL holder or by agent properly acting on behalf of an
In addition to the advice given above, we are providing information here on websites that include false indications
that an ATOL is held or that ATOL Protection is in place (as at June 2019):
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