• What is ATOL Online?

    ATOL Online is a modernisation of our services and enables all applications, maintenance of records (including APC returns) and Annual Accountants’ Reports to be accessed and submitted online via the CAA Portal, with real-time updates on the status of applications.

    The licensing criteria remains unchanged and is available here.

    ATOL Online will also be used by ATOL Reporting Accountants to provide the Annual Accountant’s Reports required to support renewal applications. 

    How do I access the online forms

    You must have a CAA Portal account and if you have previously renewed your ATOL online or submitted your APC returns using ATOL Online, simply log in to the ATOL Portal, using your account user name password.

    Select ‘Your Services’ from the menu on the left-hand side, then ‘Manage existing ATOL (Renew, vary, APC & Admin)’. Click on your licence number on the ATOL Portal Home Page. You will then see options to ‘Renew’ and where appropriate ‘AAR-Part 1 AH review’.

    If you have forgotten your user name please email atolonline@caa.co.uk. A guide on how to reset a password is below.

    Reset CAA portal account password guide

    Creation of a new CAA Portal Account

    If the Accountable Person has not previously set up a CAA Portal account you should first do so, following the instruction in the guide below.

    How to create a CAA Portal account

    In order for us to grant access to ATOL Services to the Accountable Person, this individual should email atolonline@caa.co.uk once they have created their account, providing their full name, date of birth and the portal user name they have created.

    Once service access is granted you can log in and access forms as detailed above.

    Renewal Process

    The links below provide an outline of the online renewal process, including submission of Annual Accountant’s Reports Parts 1 and 2, where applicable:

    ATOL holders licensed for less than £20m revenue 
    ATOL holders licensed for more than £20m revenue
    Franchise ATOL holders

    User Guides

    The links below contain Quick Reference Guides that have been designed to help users navigate through the online renewal application process.

    ATOL holders licensed for less than £20m revenue
    ATOL holders licensed for more than £20m revenue
    Franchise ATOL holders
    ATOL Reporting Accountants

    APC Returns

    APC returns must now be submitted via the ATOL Portal. This means you will no longer be able to log in directly to the existing APC web page.

    To submit your APC return please log in to the ATOL Portal, select ‘Manage existing ATOL’ and navigate to the relevant administration page of the required ATOL and select APC Return. A quick reference guide on how to submit your APC return can be found below.

    How to submit your APC return via the ATOL Portal

    FAQ's

  • Log into the ATOL Portal using your account username and password. Select 'Your Services' from the menu on the left hand side, then 'Manage existing ATOL (Renew, vary, APC & Admin)', then click on your licence number. You will then see a 'Renew' button and you should click this to access the renewal application form.

    To complete the submission, the ATOL holder's Accountable Person is required to review and sign-off the online form. Consequently, “Awaiting applicant's declaration” is normally shown if the application has been submitted by a consultant or AP admin. In these circumstances, please ask the Accountable Person to login with their username, following the steps in the “Quick Start Guide” to complete the submission.

    If you are an Accountable Person and the above status is shown, please email ATOLonline@caa.co.uk for assistance.

    Log in to the ATOL Portal, using your account user name password. Select 'Your Services' from the menu on the left-hand side, then 'Manage existing ATOL (Renew, vary, APC & Admin)'. Click on your licence number on the ATOL Portal Home Page. 

    You will then see an 'AAR-Part 1 AH review' button. Selecting this launches the Annual Accountants' Report Part 1 populated with the actual APC Returns submitted for the required period.

    You should check these figures and if satisfied they are correct, you should click the ATOL Holders declaration and then 'Submit to ARA'. If you identify that these require amendment you should not select the ATOL Holders declaration and should instead contact APC@caa.co.uk to make the necessary amendments. 

    Submitting to the ARA will create a notification to your ATOL Reporting Accountant advising them that they can access this form by logging into their ATOL Portal account.

    We have a team dedicated to handling queries on the ATOL Online system and would ask you to e-mail:ATOLOnline@caa.co.uk. 

    However, if you have any queries in relation to the renewal in general, please call your usual ATOL contact.