Viceroy Ltd - ATOL 11018 ceased trading on 20 July 2020.

The company, which was based in London, traded under the name Air Viceroy and website www.airviceroy.co.uk

The information below applies only to ATOL protected bookings.  ATOL only protects bookings which include flights, so if your booking did not include a flight please click on this link to access ABTA's website www.abta.com.

Consumers with package bookings

If you had a flight inclusive booking with Viceroy Ltd or received a document entitling you to a rebooking and/or a refund at a later date, because your original flight inclusive booking was cancelled by Viceroy Ltd as a consequence of the Covid-19 pandemic please follow the instructions below: 

Package bookings made directly with Viceroy Ltd, including those cancelled as a consequence of the Covid-19 Pandemic

If you paid for your original trip to Viceroy Ltd entirely by credit card

If you paid for your original trip by credit card to Viceroy Ltd by credit card, please reclaim this payment from your credit card issuer pursuant to Section 75 of the Consumer Credit Act 1974, using the credit card referral below. 

If you paid for your original trip to Viceroy Ltd by credit card and other methods

If you made any payment to Viceroy Ltd by credit card, please reclaim this payment and all the other payments you made, including payments by cheque, debit card, bank transfer, from your credit card issuer pursuant to Section 75 of the Consumer Credit Act 1974, using the credit card referral below.   

If you paid for your original trip to Viceroy Ltd by any method other than credit card

Please make an ATOL claim using the below claim form.

ATOL Claim form

Please do not use claim forms from other failures as these cannot be accepted and will delay your claim.    

Credit Card Referral

The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years' imprisonment.