Information for Consumers

The following information is for ATOL protected bookings.  You can tell if your booking is ATOL protected by the documents issued to you at the time you booked.  ATOL holders are required to issue ATOL Certificates and ATOL confirmations (for package bookings).

Please note that different claims processes apply for different types of bookings. Only the lead passenger on the booking - the first person named on the booking confirmation - can make a refund claim. Please read the following information carefully, navigate to the page which best describes your booking (through the links at the bottom of this page) and only make a refund claim to us if your type of claim is described on this website.

Thomas Cook owned and operated a number of different travel companies. The ATOL numbers for these were:

  • Thomas Cook Retail Ltd - ATOL 0020
  • Thomas Cook Tour Operations Ltd - ATOL 1179
  • TCCT Retail Ltd - ATOL 10585
  • Future Travel Ltd, trading as Freedom Personal Travel Advisors - ATOL 5704
  • Freedom Travel Group - ATOL 6042 (for information on Freedom Travel Group, please click here)

Please click the relevant link below for further information:

Customers abroad on 23rd September

Customers due to travel after 23rd September and who booked direct with a Thomas Cook Retail Ltd, Thomas Cook Tour Operations Ltd or TCCT Retail Ltd

Customers due to travel after 23rd September and who booked through a Travel Agent

Customers due to travel after 23rd September and who booked with Future Travel Ltd (trading as Freedom Personal Travel Advisors)

Customer due to travel after 23rd September and who booked with Freedom Travel Group


Information for the Trade

Please click the relevant link:

Further Information for ATOL Holders

Further Information for Suppliers

Further Information for Travel Agents

Further Information for Agents for Future Travel Limited bookings

Further Information for Agents for Freedom Travel Group bookings