Hays Travel has been appointed to take over all ATOL protected bookings from Freedom Travel Group.
Consumers due to depart on a Freedom Travel Group ATOL 6042 trip on or after 23 September 2019
Your travel agent will contact you directly to organise a replacement holiday and provide you with revised ATOL documentation. They will also provide advice on how to claim your refund if your original trip included Thomas Cook flights. Your booking documents or ATOL Certificate should confirm that you are protected by Freedom Travel Group.
Further information and updates from Hays Travel is available here.
Consumers abroad on a Freedom Travel Group ATOL 6042 trip on 23 September 2019
If you had to repay for parts of your holiday that were ATOL protected under ATOL 6042 (e.g. transfers or accommodation) you can make a claim for these expenses. You will need to provide itemised receipts and proof of payment in order for your claim to be considered.
How to make a claim.